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Fresh experiences from real customers, collected from Reddit, YouTube and blogs and linked to their sources.

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netcupNegative

Reddit · r/VPS · yesterday

Two months into an RS 8000 root server, tickets take days and end in unexplained one-line closures, with repeated downtime from the network, so they plan to move away. The provider is inferred from the RS 8000 plan name and the Austria network mention.

FastmailPositive

Reddit · r/fastmail · 7 days ago

Has been a Fastmail customer for about five years and is very satisfied overall, praising its support documentation and noting it was easy to reach support the three times they needed it, while not always agreeing with its decisions.

CoolifyPositive

Reddit · r/selfhosted · 8 days ago

They run their 8-person agency's tooling on 2 cheap VPS managed through Coolify and call it one of their favourite tools, handling deployments and infrastructure. They have also moved client workloads from AWS and Vercel to it.

Hosting.comNegative

Reddit · r/webhosting · 8 days ago

Has been with Hosting.com for about five years on a reseller plan and is leaving after three price increases in a single year, the plan renaming and going from $39.60 to $48.60 a month. Says he was not told the amounts in advance and found out only when charged; he cancelled and is moving elsewhere.

Liquid WebNegative

Reddit · r/webhosting · 8 days ago

Is moving a 100-site plan away from Nexcess after a year of decline: the price rose from $638 to $849 a month with no added benefits, PHP patching took over a day with little communication, and the included CDN and automatic updates did not work reliably. Says the speeds are still great but would not recommend it.

FastmailPositive

Reddit · r/fastmail · 8 days ago

Has used Fastmail with their own domains for about 15 months. Finds the support very good and human, and likes the configurability even though the many settings felt overwhelming at first, plus the detailed headers, boolean search and subdomain aliasing.

Liquid WebNegative

Reddit · r/webhosting · 9 days ago

Has a dedicated server with Liquid Web bought in 2024 and was told it would rise about 51% on 17 days notice. The old price can only be kept by paying twelve months up front, which they find hard to afford as a self-employed customer.

GandiNegative

HostingRecs · Mathieu · 10 days ago

My domains have sat at Gandi since around 2009. Back then the mailboxes came free with each domain and renewals were never something I thought about. Since the company was bought, both changed. Mail became a paid add-on, so I moved it to another provider and only kept the free forwarding, and my .com renewals now cost more than three times what I pay at Porkbun. The DNS editor is still clean and I can't remember a single outage. Twelve domains moved so far, the rest will go as they come up for renewal.

RunCloudPositive

HostingRecs · Tomasz · 10 days ago

Freelancer here. I run 11 small client WordPress sites on one Hetzner VPS with the Essentials plan. Unlimited web apps on a single server is what makes the maths work for me. The panel takes care of the dull parts: setting up the stack, free SSL, picking the PHP version per app, scheduled backups, and one staging site where I test plugin updates first. Keep in mind you still pay Hetzner for the server, RunCloud only manages it. Prices have gone up more than once since I signed up, and API access is now only on the Business tier, which annoyed me. One time an agent update failed and I had to update it by hand over SSH. Support is ticket based, they answered within a day and were polite but it's not instant.

ContaboPositive

HostingRecs · Pieter · 10 days ago

Been on a Cloud VPS 20 with them since early 2024. It hosts my Nextcloud, a Gitea instance, Uptime Kuma and a few Docker side projects. 12 GB of RAM for what they charge is still hard to beat anywhere I've looked. Know what you're buying though. The vCPUs are shared and you can see steal time in htop during European working hours, so anything CPU heavy runs noticeably slower than on my Hetzner box. Disk is fast, no complaints there. Uptime has been decent for me. Two unplanned outages so far, one about 40 minutes, plus a maintenance reboot announced with very little notice. Support tickets get answered but slowly and the first reply is usually a template, so I don't count on them for anything. The panel looks old but does what I need: reinstall, snapshots, rescue mode. I keep restic backups off the server anyway. For self hosting by someone who can manage Linux it's great value. I wouldn't put a client's shop on it.

Liquid WebNegative

Reddit · r/webhosting · 10 days ago

Was a Liquid Web customer for close to a decade and had several frustrating support experiences. When the renewal email threatened a 12% increase unless a one-year commitment was signed, it confirmed the decision to move to another host.

Liquid WebMixed

Reddit · r/webhosting · 10 days ago

Got the same Liquid Web renewal email but their increase is only 5% on a good original deal. Notes the price freeze now requires paying twelve months up front instead of monthly, and they do their own monitoring and troubleshooting anyway.

netcupPositive

Reddit · r/VPS · 10 days ago

Already runs a VPS with netcup and is happy with it. Ordering a second one took just under 48 hours to provision with no status note, which they accept, and they praise the service and use the servers for AI testing and non-production work.

Hostinger VPSMixed

HostingRecs · 10 days ago

KVM 2 for about 8 months, running n8n, a Postgres container and a couple of small APIs in Docker. 8 GB RAM at that price is hard to beat, and the panel makes snapshots, OS reinstalls and firewall rules easy. I barely touch it beyond SSH. Then I ran a heavy scraping job overnight and the server got throttled hard, everything crawled until the next day. Support pointed me to their CPU usage limits. Uptime otherwise has been fine. Check the renewal price before you pay. The intro rate only covers the prepaid term, after that it's a lot more.

VercelPositive

HostingRecs · Felix D. · 10 days ago

About two years building client sites on it, mostly Next.js. The developer experience is still the best I've used. Push to GitHub, every branch gets its own preview URL I can send the client, merge and it's live. Pages are fast and downtime has been a non issue.

Namecheap HostingNegative

HostingRecs · 10 days ago

Moved the bakery's WordPress site and email here almost three years ago because the first year was so cheap. For a long time it was fine. cPanel is the normal one, installing WordPress took about ten minutes, and the chat agents were polite even if half the time they just sent me a knowledge base link. This year was rough. Renewal came in at more than double what I first paid. Then in August the whole thing was down for most of a day, site and mailboxes, and live chat was down too, so the only updates I could find were posts on X. Customer orders that came in by email didn't reach me until the next day. A couple of times around holidays the site also showed a resource limit page when traffic went up. Fine for a hobby site. If your business runs on email, put it somewhere else. I'm moving mine this month.

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