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Uses Tuta with a custom domain, many aliases and a family plan without problems, though support can be slow.
“I use tuta with custom domain and many many aliases and a “family” plan so my partner has their own account too and we don’t have any problems”
Enjoys Tuta though the UI is disliked by some and third-party clients are unsupported.
“I'm using Tuta and really enjoying it, but it seems like some people really do not like the UI, and it doesn't help that it can't be used with third party email clients like Thunderbird.”
A week-old Tuta account stopped logging in with invalid credentials and the recovery code failed too.
“I made a Tuta account a week ago, waited 48 hours to make sure I wasn't seen as spam and set it up as a recovery email on a few websites”
Free Tuta account for over seven years with no issues, though used lightly.
“I have a free Tuta account for 7+ years now, never any issues”
Free user for a year and a half who finds Tuta amazing after the account was unusable for a day or two after creation.
“Been using Tuta for a year and a half now as a free user. Its been amazing for me”
Two years on Tuta, does the job 100% and mail delivery is instant, though the client looks dated.
“Using Tuta for 2 years now. It does the job 100%. And mail delivery is like instant.”
Tried Proton and Tuta, preferred Tuta within days; fewer features on the free plan but they like the simplicity.
“I tried both and it took me just a couple of days to decide I liked Tuta more. It has fewer features (especially on the free plan), but I don't”
While on Tuta, servers went down and mail was inaccessible five or six times a year.
“their servers would go down and my email would be completely inaccessible a non-trivial number of times. Maybe five or six times a year”
Five years on Tuta, quitting: features arrive slowly and E2EE is rarely usable, though aliases were great.
“they add functions so slowly that are basic functions for any other emails or calendars. ive been waiting for years for proper calendar widget, delayed emails etc. then they add”
On a paid Tuta account had no email access for 4 days, little customer service response and several outages a year.
“Lots of issues-no access to emails for 4 days,little response from customer service,service going down several times per year.”
Has used Tuta for years and it works great, though the UX and aesthetics have rough edges.
“Been using it for years, and works great. In terms of UX and aesthetics, it has some rough edges, but they are trustworthy and it works pretty well.”
Moved from Proton to Tuta and has been happy for four months; never needed support.
“I moved from Proton to Tuta just because i think their service is better. Im currently a happy Tuta user for 4 months now”
A new Tuta account with saved recovery codes showed account not found the next morning, so they moved to Proton.
“Created a new account, wrote my credentials down and saved the recovery codes and went to sleep. Woke up: account not found”
Two days after switching important accounts to Tuta, login failed with invalid credentials and the recovery code did not work, with no support reply on the free tier.
“I got about two days into using the service, and had already moved some important accounts over from Proton (slack/healthcare accounts”
After 48 hours waiting for approval on the free tier, could not log in with an invalid credentials error.
“Recently joined tuta on the free tier, had to wait for approval for 48 hours. Did my stint and waited and couldn't log in with the same message as you received”
A couple of years on Tuta; works great apart from a weak spam filter.
“I have been using it for a couple years now and other than a weak spam filter it works great.”
Moved from Proton to Tuta and really likes it.
“I went to tuta from proton and I really like it here tbh”
Signed up in 2025 with a custom domain and wildcard; uneventful and as wanted, though mail rules are weak.
“my time with Tuta has been altogether uneventful and it has worked exactly like I wanted it to”
Tuta deactivated their account twice, so they moved to Runbox and had no problems since.
“They did this twice to me. Moved to runbox 2 years ago”
A new Tuta account worked for one day and then returned invalid login credentials.
“Exact same thing happened to me this weekend. Everything is correct, but I get the invalid login credentials. The account only worked for one day”
Could not create a free Tuta account without emailing support, which soured them.
“I couldn't even create a free account on Tuta without having to email support”
Paid Tuta user since 2019 who is moving to Proton because Tuta caused too many headaches.
“paid Tuta user since 2019 and I’ve been in the process of moving to Proton because Tuta was causing me too many headaches”
Free Tuta account ten years old and never flaky.
“My free account is 10 years old. Never considered it flaky”
Paid account with a custom domain for almost two years with no issues, plus a free account for a spouse.
“One account, paid one + custom domain for almost two years. No issues”
Over a year on Tuta with zero flakiness or remembered downtime.
“Been using them for over a year, I have experienced 0 flakiness”
Had Tuta account problems five times and found customer service deplorable before moving to Fastmail.
“This happened to me repeatedly 5x times before I finally just moved to Fastmail”
Tuta has been fine; not as fully featured as Gmail but worth the trade-off.
“I use Tuta, and it has been fine. Is it as fully featured as Gmail? Absolutely not. Is it a trade off worth making? Absolutely yes.”
Made a Tuta account a few months ago with no issues and is slowly moving everything over.
“I made one a few months back and I have had no issues been slowly moving everything over.”
Paying Tuta customer for about two years and very pleased given their threat model.
“I've been a paying customer of Tuta for about two years now, and insofar as my threat model is concerned I'm very pleased with them.”
Switched from Proton to Tuta over a year ago; basic, cheap and does a great job.
“Switched from Proton to Tuta for over a year. It’s basic enough, cheap and does a great job.”
Tuta suspended their account after creating it as anonymously as possible, so they went back to Proton.
“when I tried to create Tuta email as anonymously as possible they suspended my account. I don't remember the exact details but I played around with it a while back and ended up back with Proton.”
Loves Tuta as simple, private and much cheaper than Proton.
“I Love my Tuta! It's simple private and way cheaper than Proton.”
Uses both; Tuta keeps letting through spam from senders they marked as spam many times, unlike Proton.
“I use both but find Proton far superior in surpressing spam. Tuta STILL just lets spam throuh”
Tuta deleted their inactive free address after six months and could not be recovered.
“Tuta deleted my free email address after 6 months lol”
On a paid Tuta account they keep getting cannot connect to server in every browser and the app, needing a European VPN, while free Proton never failed.
“I have a paid account on Tuta, and a free account on Proton. Tuta routinely blocks my attempts at connecting ("cannot connect to server"), via app, via multiple browsers (Chrome, Firefox, Edge, Opera, Safari).”
Tested Tuta when leaving Proton and found the interface and mail rules too barebones, while liking the built-in calendar.
“The downside I see with tuta right now is really the interface and mail rules, which are both a little too barebones for my liking”
As a premium customer found Tuta support horrendous with connection issues and no import on the Revolutionary plan.
“Tuta's support is horrendous, even with their most expensive business plans”
Searching mail in Tuta's mobile app was so slow they left for that reason alone.
“mobile app is so slow I left almost entirely for that reason alone”
Tuta's waiting period and verification step meant they could not send or receive mail, so they gave up.
“they have a waiting period then a verification step to make an account usable. When I tried I got feed up because I wasnt able to send or receive any emails.”
A month into Tuta and so far so good.
“I’ve been using Tuta for a month now and so far so good.”
Tuta blocked their account after they sent the same question to five language schools, flagged as spam.
“My Tuta account was blocked after I sent a question to five language schools about the preparatory course for my son's exam. They thought it was spam because the content”
A Tuta account used for job hunting was locked without notice, with no recourse or support.
“My tuta account has been locked without notice or explenation”
Five years on Tuta; an early lockout was fixed by recording credentials properly and it has never recurred.
“I had the 'locked out' problem myself at first. I was still adjusting to taking responsibility for my own security. I took it seriously and put my credentials into an”
Downgraded Tuta over slow service, exported mail, then found all contacts had disappeared.
“I downgraded my account because of slow service, I exported my mail, but now I find that all my contacts disappeared too”
A similar Tuta lockout was fixed after emailing from another provider; they apologised and reopened the account.
“I wrote them an email via another provider snd they appologized and opened my acc back up”
After a year found Tuta's client far behind Thunderbird and moved to Forward Email.
“I used it for a year and threw in the towel. The client is so far behind thunderbird I just had to switch”
Quite happy with a paid Tuta account for almost a year but wary of many lockout posts.
“I'm quite happy with Tuta (been using a paid account for almost a year)”
Found Tuta support god awful, needing seven emails back and forth for a simple issue.
“customer support being god awful. Took me 7 emails front and back for a super simple issue”
Uses Tuta for biggest security accounts and calendar but it doesn't sync in the background on their phone.
“it doesn't sync in the background on my phone so i have to check it manually”
Recommends Tuta as no frills, solid and reliable despite an ugly interface.
“No frills, solid, ugly interface, reliable company and product”
Of the 68 reviews with a clear verdict, 40% are positive, 12% mixed and 49% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (30 reviews), easy to use (5 reviews) and good free plan (4 reviews). For example: A year on Tuta with no issues and no need for support; the custom domain plan with unlimited aliases is nice.
The complaints reviewers mention most: poor support (11 reviews), outages (2 reviews) and slow (2 reviews). For example: On a paid Tuta account had no email access for 4 days, little customer service response and several outages a year.
71 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.