Sort: Most helpfulNewest
They were charged $480 for a new site, could not edit it until buying a $520 plan, and now can only reach an AI support agent despite 24/7 support claims.
“I was charged $480 for a new website. I was not able to touch my website (add a pictures) until I made another purchase for $520”
They moved from WordPress.com to another host a few months ago and had no problem backing up and restoring the site.
“I switched from .com to another host a few months ago and had no problem making a backup on .com and restoring it on the other host”
They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.
“started on .com back in 2015 and around 2018 moved to .org. With jetpack, I was able to move stuff to my own server pretty smoothly”
They paid for a year of WordPress.com and regret it after finding database access is limited to higher tiers.
“I developed the website on local but I already paid for a year of WordPress.com. I'm trying to avoid repeating and compounding my errors”
They moved two sites from AWS to WordPress hosting, which cloned the sites and let them test before changing DNS.
“I just moved two sites that I had on AMZ over and they basically clone your site and you can try it prior to making changes to the DNS”
They started on WordPress.com but were annoyed by the personal plan limits, where nearly every template edit prompts an upgrade. They are moving to a self-hosted build.
“pretty annoyed with the limitations of a personal plan. Mind you I'm not even that techy, just a little bit graphic-designy. Basically every little thing you can edit from a template”
They moved from GoDaddy to WordPress.com's Personal plan to save money, found building the site painful with an editor worse than GoDaddy's, and are stuck with the domain locked for 60 days.
“Trying to build a website with .com on the "personal plan" is painful. the editor is even worse than godaddy”
They have kept a blog on WordPress.com for over 15 years and also built a site on WordPress.org, saying both serve a purpose.
“for over 15 years. I recently created a website on org and like it”
They use the WordPress.com Business plan for client sites and find it extremely slow and unacceptable, which is why they want to move away.
“my go to is the business Wordpress plan which is just extremely slow and unacceptable”
They say WordPress.com support migrated their own site at no cost.
“their support can migrate everything for you at no cost, just like they did for my site”
They run multiple sites on the WordPress.com Personal plan with plugins and themes enabled, which has been possible on all paid plans since April 2026.
“I have multiple sites on a Personal plan with plugins and themes”
They had a few sites on WordPress.com and found it similar to budget hosts like Bluehost and GoDaddy, salesy and nickel-and-diming.
“had a few sites on Wordpress.com and found it similar to bluehost / godaddy / etc. Salesy, nickel-n-dimey”
Older than 24 months. These may describe an earlier version.
They manage a client Business plan site and the support chat bot needed repeated prompting, then they waited 10 minutes with no live agent.
“I have to tell the chat couple times that we have Business plan and then it says, You have a business plan which gives you access to 24\*7 live support”
They bought hosting and a domain on WordPress.com and hate the limits, including paying about $300 a year just to install their own themes and plugins, and the block-based page building.
“I HATE this setup so bad. Why is it so limited? $300 a year just to be able to install your own themes and plugins”
They host a small blog on the WordPress.com Business plan with paid plugins and find it expensive, with pages that are sometimes slow and missing functionality they want.
“My blog is just starting to grow at around 1000 views/month. My pages are slow sometimes”
They called WordPress.com their least favorite builder after trying Wix and FlutterFlow, because template parts like header and footer did not carry over to new pages. They later got the simple site working.
“They give me a homepage page, but don't let the template parts carry over into other pages when I create them from the pink add new page button”
They run a comics review site on a WordPress.com personal plan and hit a Duotone filter bug that showed in drafts but not on the live site. They said it was the third major glitch in 7 months, and it was fixed later.
“This is the third time they've had some major glitch like this in the last 7 months”
They bought a domain and began a wedding site on WordPress.com but found themes and plugins locked behind a roughly 300 euro annual plan, and felt scammed.
“Started making an website on wordpress.com only to realise that almost all the features are on a 300€ anual plan”
They paid for an annual Personal plan and found they could not edit themes freely and needed the Business tier for plugins, so they moved to self-hosting.
“realize until after I had paid an annual subscription (personal tier) and hooked up my domain with them that you can no longer take a theme as a starting point and edit elements from there”
They started on WordPress.com years ago and say it overcharges for what it offers and disables features such as plugins on the lower tiers, so they would not recommend it.
“they overcharge for what they provide and disable features (like using plugins) on the lower tiered plans”
Working on a client's WordPress.com-hosted site, they hit forced Jetpack options, a latin1 database encoding that breaks special characters elsewhere, SSO blocking a custom login, and JS/CSS merging that broke scripts.
“JS/CSS being optimized/merged despite turnng off that feature. Breaking our JS on certain pages because of how files are merged”
They say the platform is fast and never goes down, and that they have run millions of dollars through their WordPress.com sites.
“fast and never goes down. I’ve ran millions of dollars through Wordpress.com sites”
They use the Creator plan and like it, citing the bundled Jetpack extras and good performance.
“The creator plan is great- I'm on it too. You get all the Jetpack extras with it along with good performance”
They bought a two-year Starter plan and found they must upgrade to the Creator plan just to install a plugin for WooCommerce, and were past the refund window.
“They are forcing me to upgrade to creator plan to use event INSTALL the plugin for woocommerce”
They built their entire business website on WordPress.com and called it total trash, and now cannot find a host that will migrate the site.
“found any hosting services that can migrate my website and I am out of ideas”
Of the 12 reviews with a clear verdict, 50% are positive, 0% mixed and 50% negative. The praise mentioned most is easy migration. The most common complaint is upsells.
The praise reviewers mention most: easy migration (4 reviews) and helpful support (1 review). For example: They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.
The complaints reviewers mention most: upsells (3 reviews), poor support (1 review) and slow (1 review). For example: They had a few sites on WordPress.com and found it similar to budget hosts like Bluehost and GoDaddy, salesy and nickel-and-diming.
25 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.