Showing 2 reviews mentioning poor support Show all
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They were charged $480 for a new site, could not edit it until buying a $520 plan, and now can only reach an AI support agent despite 24/7 support claims.
“I was charged $480 for a new website. I was not able to touch my website (add a pictures) until I made another purchase for $520”
Older than 24 months. These may describe an earlier version.
They manage a client Business plan site and the support chat bot needed repeated prompting, then they waited 10 minutes with no live agent.
“I have to tell the chat couple times that we have Business plan and then it says, You have a business plan which gives you access to 24\*7 live support”
Of the 12 reviews with a clear verdict, 50% are positive, 0% mixed and 50% negative. The praise mentioned most is easy migration. The most common complaint is upsells.
The praise reviewers mention most: easy migration (4 reviews) and helpful support (1 review). For example: They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.
The complaints reviewers mention most: upsells (3 reviews), poor support (1 review) and slow (1 review). For example: They had a few sites on WordPress.com and found it similar to budget hosts like Bluehost and GoDaddy, salesy and nickel-and-diming.
25 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.