Showing 5 reviews mentioning upsells Show all
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They were charged $480 for a new site, could not edit it until buying a $520 plan, and now can only reach an AI support agent despite 24/7 support claims.
“I was charged $480 for a new website. I was not able to touch my website (add a pictures) until I made another purchase for $520”
They started on WordPress.com but were annoyed by the personal plan limits, where nearly every template edit prompts an upgrade. They are moving to a self-hosted build.
“pretty annoyed with the limitations of a personal plan. Mind you I'm not even that techy, just a little bit graphic-designy. Basically every little thing you can edit from a template”
They had a few sites on WordPress.com and found it similar to budget hosts like Bluehost and GoDaddy, salesy and nickel-and-diming.
“had a few sites on Wordpress.com and found it similar to bluehost / godaddy / etc. Salesy, nickel-n-dimey”
Older than 24 months. These may describe an earlier version.
They paid for an annual Personal plan and found they could not edit themes freely and needed the Business tier for plugins, so they moved to self-hosting.
“realize until after I had paid an annual subscription (personal tier) and hooked up my domain with them that you can no longer take a theme as a starting point and edit elements from there”
They bought a two-year Starter plan and found they must upgrade to the Creator plan just to install a plugin for WooCommerce, and were past the refund window.
“They are forcing me to upgrade to creator plan to use event INSTALL the plugin for woocommerce”
Of the 12 reviews with a clear verdict, 50% are positive, 0% mixed and 50% negative. The praise mentioned most is easy migration. The most common complaint is upsells.
The praise reviewers mention most: easy migration (4 reviews) and helpful support (1 review). For example: They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.
The complaints reviewers mention most: upsells (3 reviews), poor support (1 review) and slow (1 review). For example: They had a few sites on WordPress.com and found it similar to budget hosts like Bluehost and GoDaddy, salesy and nickel-and-diming.
25 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.