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They were charged an unexpected $249 after paying a domain invoice manually, were refunded, then had their site disabled again and were told to pay anyway. They describe inconsistent answers from support and no accountability.
“Shortly after, I noticed an unexpected $249 USD charge on my card that I had not authorized, since I never paid that manually”
They had a brief outage on WPX that was resolved quickly and say it is the only issue in their 3 years with the host.
“good to hear they resolved it fast.”
They tested WPX and found its performance unimpressive. They benchmarked it against another host and ended up choosing that one.
“I tested WPX and found it not that great concerning performance. Ended up with MechanicWeb”
They moved 15 sites from Pressable to WPX without enough research and then hit a 30GB storage limit and trouble running API scripts. They are now looking for a VPS or dedicated option.
“I recently switched hosting providers and moved over 15 websites (from Pressable to WPX.net) without doing as much due diligence as I should have”
Older than 24 months. These may describe an earlier version.
Their website was deleted after an expired card and WPX removed the backup after 90 days of inactivity, so the site could not be recovered.
“My website was deleted and due to inactivity for 90 days, WPX deleted the backup”
They call WPX chat support fantastic and suggest simply chatting with them when stuck.
“WPX chat support is fantastic so if you get stuck just chat with them”
The praise reviewers mention most: helpful support (1 review) and reliable (1 review). For example: They call WPX chat support fantastic and suggest simply chatting with them when stuck.
The complaints reviewers mention most: poor support (1 review), slow (1 review) and surprise bill (1 review). For example: They were charged an unexpected $249 after paying a domain invoice manually, were refunded, then had their site disabled again and were told to pay anyway. They describe inconsistent answers from support and no accountability.
6 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.