They have used WP Engine from the start and value its free malware help, staging and support. Speed is weak even with dedicated server space and image compression does not work well, so they want to switch.
55signal
146reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
27% Positive7%66% Negative
Customers are split.
What customers love, and what they don’tWhat customers noticed
Customer reviews (146)
Add your reviewShowing 2 reviews mentioning slow Show all
Support has gone downhill and the backend is not fast; their sites are faster on a dedicated DO box with Cloudways, but WP Engine's backups are better.
Common questions about WP Engine
What do customers say about WP Engine?
Customers are split. Some, especially agencies, praise reliable hosting, strong backups and staging, and helpful support. The more common complaint is that support has declined in recent years, along with repeated upsells over traffic or bandwidth overages and a high price. Some also report slowdowns and 502 errors.
Is WP Engine worth it?
Of the 45 reviews with a clear verdict, 27% are positive, 7% mixed and 67% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about WP Engine?
The praise reviewers mention most: helpful support (7 reviews), reliable (7 reviews) and fast (2 reviews). For example: Agency with 800+ sites over ~5 years: capable support on chat instantly, priority tickets, overnight replies.
What are the most common complaints about WP Engine?
The complaints reviewers mention most: poor support (15 reviews), upsells (13 reviews) and slow (7 reviews). For example: On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.
What does the signal score of 55 mean?
It's how well reviewed WP Engine is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of WP Engine?
Category: Managed WordPress.
Where do these WP Engine reviews come from?
146 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.