They pay about $310 a month on the Scale plan and over the past year saw many 502 errors and a very slow back-end. Support helped with troubleshooting but the problems kept returning and they were pushed to upsells.
55signal
146reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
27% Positive7%66% Negative
Customers are split.
What customers love, and what they don’tWhat customers noticed
Customer reviews (146)
Add your reviewShowing 19 reviews mentioning slow Show all
They have used WP Engine from the start and value its free malware help, staging and support. Speed is weak even with dedicated server space and image compression does not work well, so they want to switch.
Migrating sites off WP Engine: unbelievably poor server performance and support who blame false causes, charging for things baked into other platforms.
Performance dropped across WP Engine clients, support got worse and space and bandwidth are limited.
Calls WP Engine overpriced and slow; says a $6 Vultr server outperforms any WP Engine plan.
Clients with 10-20 sites each on WP Engine find the hosting slow for the price.
WP Engine never seemed all that fast or robust.
A long-time WP Engine customer sees slowdowns and declining support, and a sales call to upsell a $600 server for a WooCommerce site; backups and staging are still good.
Support has gone downhill and the backend is not fast; their sites are faster on a dedicated DO box with Cloudways, but WP Engine's backups are better.
As a large corporate client says WP Engine service has been sucking pretty hard for the past 18 months and keeps getting worse.
WP Engine gave only 7 PHP workers per site and a 600k autoload limit, so a newsletter spike took sites down for 15-20 minutes; moved to a cheaper host.
WP-Admin on WP Engine was slow and saving in the backend caused 502s in a meeting, while a $10 server handled the same site.
Left WP Engine after a noticeable change in performance and support, with clients unable to function in WooCommerce dashboards.
Paid about 1,000 dollars a month for WP Engine dedicated yet had constant performance issues for 7 years, vague specs and an early migration that lost orders.
Moved a client from an $850/month WP Engine plan to a $280/month host that majorly outperforms the old WP Engine install.
WP Engine and Flywheel throttled client sites all summer, so most ecommerce sites were moved elsewhere.
WP Engine lagged on PHP 8.0 and gave no concrete answer, so they moved their largest client to Kinsta.
Plan sold for 100 sites struggled with 35; kept being pushed to upgrade, so moved to a VPS at a third of the cost.
Dropped WP Engine after eight years because service and speed declined and the upselling was irritating.
Common questions about WP Engine
What do customers say about WP Engine?
Customers are split. Some, especially agencies, praise reliable hosting, strong backups and staging, and helpful support. The more common complaint is that support has declined in recent years, along with repeated upsells over traffic or bandwidth overages and a high price. Some also report slowdowns and 502 errors.
Is WP Engine worth it?
Of the 45 reviews with a clear verdict, 27% are positive, 7% mixed and 67% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about WP Engine?
The praise reviewers mention most: helpful support (7 reviews), reliable (7 reviews) and fast (2 reviews). For example: Agency with 800+ sites over ~5 years: capable support on chat instantly, priority tickets, overnight replies.
What are the most common complaints about WP Engine?
The complaints reviewers mention most: poor support (15 reviews), upsells (13 reviews) and slow (7 reviews). For example: On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.
What does the signal score of 55 mean?
It's how well reviewed WP Engine is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of WP Engine?
Category: Managed WordPress.
Where do these WP Engine reviews come from?
146 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.