Still seeing 5xx errors on a $3,450 a month account and moving to AWS because support cannot analyse logs or give insight.
55signal
146reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
27% Positive7%66% Negative
Customers are split.
What customers love, and what they don’tWhat customers noticed
Customer reviews (146)
Add your reviewShowing 17 reviews mentioning outages Show all
Put premium sites on WP Engine expecting better security response; SiteGround patched in an hour while WP Engine lagged and a client site was shut down.
Moved off WP Engine after a couple of outages and finds it way less stressful since.
About 20 client sites on WP Engine went down with 502 errors, after two similar incidents over the weekend, with about an hour of downtime.
DreamHost patched the PHP vulnerability while the WP Engine site was still not patched.
WP Engine gave only 7 PHP workers per site and a 600k autoload limit, so a newsletter spike took sites down for 15-20 minutes; moved to a cheaper host.
After 5+ years on WP Engine, support worsened with AI bots and junior agents and random 502 errors hit all their sites, so they moved clients to Pressable.
Five years and 100+ sites on WP Engine: backups failed for two weeks, SSL renewals failed and tickets sit open for weeks at about $600 a month.
Dedicated WP Engine server was rock solid for years until a migration, after which Git, phpMyAdmin and DNS became very flaky.
Intermittent 502s for weeks, then many on an important day, and WP Engine tried to upsell dedicated hosting, so they moved to another host.
WP-Admin on WP Engine was slow and saving in the backend caused 502s in a meeting, while a $10 server handled the same site.
Ten years on WP Engine enterprise: support declined after private equity, with endless downtime, long chat queues and account managers pushing upgrades.
WP Engine sales repeats the same upsells with each new account manager, support has taken their site down more than once, and an SSH outage blocked git pushes.
A large ecommerce client promised 100K concurrent traffic saw its WP Engine site fail at 10K, was not on the ecommerce plan, and got only half a year's hosting back as compensation.
WP Engine offers no SLA, does random system updates, and a server memory spike auto-reboot took sites down for 10 minutes.
Three clients saw 502 errors on WP Engine; two migrated away and the third reported constant bottlenecks on a $600/month plan.
WP Engine caps $500/year plans at 512MB per site and memory leaks from other sites on shared servers crashed theirs, so they no longer recommend it.
Common questions about WP Engine
What do customers say about WP Engine?
Customers are split. Some, especially agencies, praise reliable hosting, strong backups and staging, and helpful support. The more common complaint is that support has declined in recent years, along with repeated upsells over traffic or bandwidth overages and a high price. Some also report slowdowns and 502 errors.
Is WP Engine worth it?
Of the 45 reviews with a clear verdict, 27% are positive, 7% mixed and 67% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about WP Engine?
The praise reviewers mention most: helpful support (7 reviews), reliable (7 reviews) and fast (2 reviews). For example: Agency with 800+ sites over ~5 years: capable support on chat instantly, priority tickets, overnight replies.
What are the most common complaints about WP Engine?
The complaints reviewers mention most: poor support (15 reviews), upsells (13 reviews) and slow (7 reviews). For example: On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.
What does the signal score of 55 mean?
It's how well reviewed WP Engine is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of WP Engine?
Category: Managed WordPress.
Where do these WP Engine reviews come from?
146 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.