WP Engine Reviews

They left WP Engine for a VPS at under a tenth of the cost, citing high price and poor support. Their tuned VPS runs faster than the WordPress-optimized hosting.

Still seeing 5xx errors on a $3,450 a month account and moving to AWS because support cannot analyse logs or give insight.

WP Engine level 1 support knew nothing about the critical vulnerability and gave generic, outdated information hours later.

Migrating sites off WP Engine: unbelievably poor server performance and support who blame false causes, charging for things baked into other platforms.

Performance dropped across WP Engine clients, support got worse and space and bandwidth are limited.

Runs two agencies with over 400 sites on WP Engine; account reps keep upselling and support dropped from instant agency access to 15-20 minute queues.

After 15 years leaving WP Engine over a massive drop in support quality outside the top tiers, aggressive upselling and junk-server quarantines.

Several good years, then support became worthless, everything got glitchier and they constantly needed bigger plans, so they switched last year.

An agency that preferred Flywheel says WP Engine's first support reply is always a form response telling you to deactivate plugins, even when you already did.

Cancelled WP Engine before the 30 days and got a cancellation date before renewal, but they renewed and charged the card anyway.

On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.

WP Engine support chat shuts down every time it is used and DNS broke, so they are looking at Kinsta.

On WP Engine since 2022, repeated limit warnings for bandwidth and CPU with no usage data on the dashboard and pushes to upgrade.

WP Engine support would not help migrate away a site using its LargeFS media offload.

After cancelling a WP Engine plan held since 2015 and being promised no further charge, they were billed 300 dollars for another year; refund came after complaints.

A long-time WP Engine customer sees slowdowns and declining support, and a sales call to upsell a $600 server for a WooCommerce site; backups and staging are still good.

Former big spender on two WP Engine accounts, plus $200-$400 a month variable bandwidth overage; calls it overpriced with exceptionally poor support.

Once recommended WP Engine over their own hosting, but over five years the support that was standout has crumpled and they now advise migrating away.

Support has gone downhill and the backend is not fast; their sites are faster on a dedicated DO box with Cloudways, but WP Engine's backups are better.

As a large corporate client says WP Engine service has been sucking pretty hard for the past 18 months and keeps getting worse.

After 5+ years on WP Engine, support worsened with AI bots and junior agents and random 502 errors hit all their sites, so they moved clients to Pressable.

Five years and 100+ sites on WP Engine: backups failed for two weeks, SSL renewals failed and tickets sit open for weeks at about $600 a month.

Ten years on WP Engine enterprise: support declined after private equity, with endless downtime, long chat queues and account managers pushing upgrades.

Left WP Engine after a noticeable change in performance and support, with clients unable to function in WooCommerce dashboards.

An agency using WP Engine with many clients says support quality has declined, with most tickets taking multiple weeks to resolve.

Paid about 1,000 dollars a month for WP Engine dedicated yet had constant performance issues for 7 years, vague specs and an early migration that lost orders.

Moved 130+ sites away from WP Engine after noticing a lack of customer support and instability.

WP Engine sales repeats the same upsells with each new account manager, support has taken their site down more than once, and an SSH outage blocked git pushes.

Says WP Engine service has gone downhill with legendary upsells, and projects were lost because of price rises without help resolving issues.

Current customer: support dropped off horribly for a while but has recovered and is very good now.

Runs 60+ sites on WP Engine and says it has gone mostly to shit in the last couple of years, so is moving everything away.

Uses WP Engine for all clients and has never had an issue; support seems to have gone downhill but they need it less.

Subcontracting on an agency's 20 WP Engine clients and finds it terrible: support chat is effectively a bot and Overview sync errors go unresolved.

A large ecommerce client promised 100K concurrent traffic saw its WP Engine site fail at 10K, was not on the ecommerce plan, and got only half a year's hosting back as compensation.

Finds WP Engine expensive for what it offers with weak support and constant upselling; prefers BigScoots and Rocket.net.

WP Engine's account manager kept pushing upgrades over overages that did not match actual traffic, and support tossed them between people without a fix.

WP Engine support tanked because they could cut costs, but nothing else comes close to its backup and staging tools.

Switched away after support declined: inconsistent answers across support levels and a constant push for paid upgrades.

WP Engine caps $500/year plans at 512MB per site and memory leaks from other sites on shared servers crashed theirs, so they no longer recommend it.

They used WP Engine and say it failed them when it mattered, so they moved to another host.