Hosted 200+ sites at WP Engine for 8+ years: excellent support, great tools and decent performance, though pricey.
55signal
146reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
27% Positive7%66% Negative
Customers are split.
What customers love, and what they don’tWhat customers noticed
Customer reviews (146)
Add your reviewShowing 35 reviews mentioning helpful support Show all
Agency says WP Engine has amazing human support, security, WP-CLI, backups, CDN and Local integration, though it is expensive.
Five account managers in two years pushing upgrades over bandwidth caused partly by WP Engine's own IPs, though the support chat has a clue.
Chose WP Engine for support and security features but is pissed at the slow PHP patch.
Switched from SiteGround to WP Engine and saw speed improvements with responsive support.
Has never had problems with WP Engine, with great support and 24/7 chat.
Despite community dislike, WP Engine's LocalWP-to-production workflow is smooth and support has always been helpful.
Seamless backup, restore and staging and decent support, but artificially limited resources and price jumps, and the editor feels slower.
Used WP Engine at a previous company; one-click migration, backups, staging and support that fixed an issue fast.
Hosted hundreds of client sites, some enterprise, on WP Engine, picked for great hosting and support that went far beyond other companies.
Moved to WP Engine in 2014-15 after repeated hacks on AWS; live support remains excellent with waits of a couple of minutes.
Several clients on WP Engine; admin tools are far easier to use than GoDaddy's and support has been good when needed.
New WP Engine customer after 15+ years with WordPress calls it the best host they've had, with great customer service and tech stack.
Has worked with dozens of hosts and says none compare to WP Engine's service and support; sleeps easier with client sites hosted there.
A WP Engine customer of ten years has had nothing but excellent support and trusts it to keep sites secure.
A WP Engine customer finds it excellent, especially its support, where technical issues are resolved on the spot or they are guided to a fix.
An agency with many client sites on WP Engine says support is excellent, performance great and the admin panel great.
WP Engine gives staging and dev environments, good support, SFTP, SSH, SSO and git pipelines; the user says it has given back plenty.
After trying a dozen hosts landed on WP Engine: fast load speeds, staging and dev environments, daily and manual backups and good customer service.
Over a decade working with WP Engine; calls it a platform that makes WordPress sing, from CDN and caching to backups and support.
Current customer: support dropped off horribly for a while but has recovered and is very good now.
They have used WP Engine for years with only good results; it is expensive but the service level matters for running a big site without staff.
They have run hundreds of sites on WP Engine over the years, up to billions of page views, and have nothing bad to say about its support or infrastructure.
New job on WP Engine: when a site got malware their support removed it and patched the site for a non-technical PM.
About 10 years on WP Engine; support chat is still the best they have used, with only more aggressive sales emails and usage limits lately.
Eight years managing over 85 client sites on WP Engine and says it has hands down the best support.
Long-time WP Engine user with Global Edge Security, very happy so far with performance and support.
Loved WP Engine for years but account managers now push premature upgrades over bot traffic, and the emphasis has shifted to squeezing revenue.
Stays for good support but gets overage emails every other month pushing a plan 2-3x pricier, feeling punished for success.
Has used WP Engine for work and rates its support the best among WordPress hosts.
WP Engine support chat waits averaged 5 to 10 minutes with professional, expert agents when migrating clients from GoDaddy.
Small-site owner with about a dozen sites on WP Engine: they answer the phone at any hour, fix issues and teach how to handle them next time.
All sites on WP Engine for nearly a decade, ecstatic with its products and customer service over all those years.
Says they receive excellent support and service from WP Engine.
Agency with 800+ sites over ~5 years: capable support on chat instantly, priority tickets, overnight replies.
Common questions about WP Engine
What do customers say about WP Engine?
Customers are split. Some, especially agencies, praise reliable hosting, strong backups and staging, and helpful support. The more common complaint is that support has declined in recent years, along with repeated upsells over traffic or bandwidth overages and a high price. Some also report slowdowns and 502 errors.
Is WP Engine worth it?
Of the 45 reviews with a clear verdict, 27% are positive, 7% mixed and 67% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about WP Engine?
The praise reviewers mention most: helpful support (7 reviews), reliable (7 reviews) and fast (2 reviews). For example: Agency with 800+ sites over ~5 years: capable support on chat instantly, priority tickets, overnight replies.
What are the most common complaints about WP Engine?
The complaints reviewers mention most: poor support (15 reviews), upsells (13 reviews) and slow (7 reviews). For example: On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.
What does the signal score of 55 mean?
It's how well reviewed WP Engine is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of WP Engine?
Category: Managed WordPress.
Where do these WP Engine reviews come from?
146 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.