A failed payment and spam-filtered emails led to the server being blocked and a threat to delete backups, with an unhelpful support team.
78signal
424reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
55% Positive10%35% Negative
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH.
What customers love, and what they don’tWhat customers noticed
Customer reviews (424)
Add your reviewShowing 62 reviews mentioning poor support Show all
Cloud customers get no after-hours emergency support even at high spend, while a 40 euro dedicated server does.
After one missed card charge and a single email, the whole account was closed in under 24 days with no recourse.
Hetzner would only accept a passport for identity verification and refused a deposit or other documents.
Billing emails land in spam and nearly caused deletion, but they still recommend Hetzner especially over OVH.
After a failed card payment, the account was suspended with only a two-day grace period before deletion and support would not confirm much.
The console was down for hours with no official word, making them question switching to Hetzner.
EU resident without a VPN was forced to verify and then banned an hour before support replied.
Account was banned after opening for no reason, so none of their six-figure cloud spend will go to Hetzner.
Emailed, messaged on Reddit and Twitter and supplied a passport and project details, but the account was never verified.
Rejected at Hetzner signup for using a VPN, which was not mentioned beforehand.
After a year and 10+ invoices, a limit-increase request led to repeated ID checks and then account termination with data deleted and no explanation.
A business account created during an urgent migration was rejected without a concrete reason and tickets went unanswered, so they moved to Hostinger.
A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.
Account and all servers were deleted after one accidentally unpaid invoice without warning.
Could not create an account and Hetzner would not say why, so they went with Lightsail.
Spent almost two weeks trying to get a website live and found customer service really bad.
Account was disabled after ID and card verification and support would not say why.
Hetzner network outage with nothing on the status page; Reddit confirmed the issue first.
Verified ID and card and two days later got an email that the account was closed.
Account deactivated without clear reason and support only repeated a generic concern.
After moving from Vultr they had a 14-hour outage on a dedicated vCPU cloud server and support refused any credit.
One failed autopay led to the server being terminated and nothing could be recovered.
Freelance developer managing 200 domains was rejected for suspicious information that Hetzner refused to specify.
Banned after ID submission from Southeast Asia; horrific onboarding experience.
US digital nomad was banned right after submitting a passport for verification, with no explanation or appeal.
Declined after providing a passport and then ghosted when asking how to resolve it.
Registration for a Ukrainian citizen with an Estonian company was rejected after KYC with no explanation.
Old account deleted for inactivity; a new signup last year was immediately blocked despite an EU passport.
Being billed for services on an account they do not have, with invoice links leading to a non-existent login.
Common questions about Hetzner Cloud
What do customers say about Hetzner Cloud?
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH. The main complaints are the recent price increases, which many say weaken the advantage, and support some find slow. A few had accounts blocked or deleted after failed payments or verification trouble.
Is Hetzner Cloud worth it?
Of the 327 reviews with a clear verdict, 55% are positive, 10% mixed and 35% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Hetzner Cloud?
The praise reviewers mention most: great value (97 reviews), reliable (80 reviews) and fast (33 reviews). For example: Switched from Vercel to a Hetzner VPS and finds it extremely cheap at about 5 dollars for 2 vCPU and 2 GB RAM.
What are the most common complaints about Hetzner Cloud?
The complaints reviewers mention most: poor support (47 reviews), renewal price hike (39 reviews) and outages (31 reviews). For example: A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.
What does the signal score of 78 mean?
It's how well reviewed Hetzner Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hetzner Cloud?
Category: VPS hosting.
Where do these Hetzner Cloud reviews come from?
424 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.