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After several years as a business customer with many servers, their access was blocked because of too much prepaid credit. Support via phone, chat and tickets could not resolve it and their team was stalled.
“They blocked all my access to the control panel, after having accounts with them for several years. The issue is apparently i prepaid too much money into the account, so they suspended it”
They used the 30 day trial, forgot to cancel and ended up with roughly 100 dollars in billing. They also found the VPS very slow.
“So I used the kamatera 30 days trial with a payment method using a prepaid card with no balance to avoid any unnecesary surprise charges”
They moved to Kamatera to run a mail server but port 25 is blocked and rDNS is restricted unless they have a full real website.
“I switched to Kamatera, which do block port 25 but restrict rDNS unless one has a”
They call it one of the worst providers they used, say it lost gigabytes of their data, and describe very bad technical service and support.
“This cloud provider is one of the worse I ever used.”
They say their free trial account is also being hit and Kamatera is asking for a $10 deposit.
“The same thing is happening to my free trial account as well. They are asking for a $10 deposit”
Older than 24 months. These may describe an earlier version.
They consider the trial deal fair but were surprised by a deposit requested on card submission, which they feel makes the free trial less transparent.
“the deal seems fair and straight forward — its the deposit they ask for-that seems odd”
Their new account was blocked twice for identity verification despite sending ID and topping up $10. Support tickets went unanswered for 6-7 days and they called it a scam.
“I again received a message by email that my account was blocked and they demanded that I send my data again - I sent it off and have not received a response for more than 6-7 days”
They run a dedicated 8GB Windows desktop server on Kamatera for about $70 a month with roughly 2 Gbps speeds, and are looking for something with lower ping.
“using Kamatera right now with a Dedicated 8GB RAM Windows Desktop server”
They terminated their trial server but could not close their account or remove their card because of a small debt from a second trial server.
“I have terminate the server I have made and now I can’t Disable my account due to debt”
They say Kamatera changed their billing from hourly to monthly without telling them, raising their monthly cost well above expectations.
“Kamatera furtively changed my billing mode from hourly billing to monthly billing. Which makes me cost much more than I expect per month”
They are new to Kamatera and set up a Windows 10 instance that installed Server 2016 instead. A few days later it complained about being unregistered and needing activation.
“turned up a Windows 10 Desktop instance earlier this week, it installed 2016 Server Standard oddly enough even though the panel still shows Windows 10”
They found the Kamatera staff they spoke with helpful and professional, and consider the monthly pricing very competitive.
“The Kamatera people I spoke to were really helpful and professional”
They had the same unexpected trial charge and, having already set up services for weeks, paid it. They felt it was underhanded.
“had just finished a couple weeks of setting up services that I don't want to move so soon so I just ate the cost”
Of the 5 reviews with a clear verdict, 0% are positive, 0% mixed and 100% negative. The praise mentioned most is helpful support. The most common complaint is hidden fees.
The praise reviewers mention most: helpful support (1 review). For example: They found the Kamatera staff they spoke with helpful and professional, and consider the monthly pricing very competitive.
The complaints reviewers mention most: hidden fees (4 reviews), poor support (3 reviews) and surprise bill (3 reviews). For example: They say their free trial account is also being hit and Kamatera is asking for a $10 deposit.
13 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.