Nightly 50GB backups to Hetzner Object Storage fail about two nights a month; fast when it works.
78signal
424reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
55% Positive10%35% Negative
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH.
What customers love, and what they don’tWhat customers noticed
Customer reviews (424)
Add your reviewShowing 34 reviews mentioning outages Show all
Prices are still fine but scaling options and object storage reliability have become problems as Hetzner seems to have grown too fast.
Runs only dev workloads on Hetzner because outages stop them from considering it for production.
They hosted clients on Hetzner and found support OK, but had a few too many random outages from DDoS attacks or power cuts. They have since moved most clients elsewhere.
Hetzner is the only provider where they have had hardware failures, plus recent volume downtime from switch firmware upgrades.
Moved from Hetzner S3 to Wasabi; Hetzner is brilliant for dedicated machines but not S3.
Eight-year customer sees storage, load balancer and unreachable cloud machine issues, but support replied in 15 minutes and fixed it in 25 despite no SLA.
Most outages came from the Hetzner Load Balancer.
Hetzner object storage uploads are painfully slow, rate limited and CI jobs fail; longtime customer plans to leave.
Hetzner Object Storage fails frequently with daily outages and is nearly unusable.
A CPX22 server was switched off by an automatic live migration with no notification within the first week.
The console was down for hours with no official word, making them question switching to Hetzner.
Seven Hetzner VPS for a couple of months with occasional routing problems to AWS.
The Kubernetes cloud controller and load balancer provisioning bug out once in a while, otherwise great.
Their workplace moved from Hetzner to AWS because servers randomly went down and custom OS images failed to boot.
Hetzner network outage with nothing on the status page; Reddit confirmed the issue first.
Hetzner S3 in production crashed weekly with the worst performance experienced.
Hetzner S3 gives regular 504 errors even with a 250GB repo; IONOS S3 was blazing fast.
Hetzner S3 restore for Hyperbackup took weeks due to frequent restore failures.
Hetzner S3 used for PBS off-site storage fails jobs about once a week.
Six months on Hetzner S3 was really bad, so they moved to Backblaze.
Loves Hetzner but its S3 product has random outages and HTTP timeouts.
Hetzner has been fine but network issues in Falkenstein last month pushed them to look elsewhere.
Hetzner object storage buckets need recreating every 4-8 months due to errors and throttling.
Dropped Hetzner object storage after a month because of instability.
Quality slowly degraded this year with object storage problems, a load balancer outage and availability issues.
After moving from Vultr they had a 14-hour outage on a dedicated vCPU cloud server and support refused any credit.
Multiple Hetzner cloud servers were flapping up and down every five minutes during the FSN1 incident.
Backup job failed because Hetzner Object Store was unavailable.
Images served from Hetzner buckets regularly failed to load, leading to angry users.
Common questions about Hetzner Cloud
What do customers say about Hetzner Cloud?
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH. The main complaints are the recent price increases, which many say weaken the advantage, and support some find slow. A few had accounts blocked or deleted after failed payments or verification trouble.
Is Hetzner Cloud worth it?
Of the 327 reviews with a clear verdict, 55% are positive, 10% mixed and 35% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Hetzner Cloud?
The praise reviewers mention most: great value (97 reviews), reliable (80 reviews) and fast (33 reviews). For example: Switched from Vercel to a Hetzner VPS and finds it extremely cheap at about 5 dollars for 2 vCPU and 2 GB RAM.
What are the most common complaints about Hetzner Cloud?
The complaints reviewers mention most: poor support (47 reviews), renewal price hike (39 reviews) and outages (31 reviews). For example: A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.
What does the signal score of 78 mean?
It's how well reviewed Hetzner Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hetzner Cloud?
Category: VPS hosting.
Where do these Hetzner Cloud reviews come from?
424 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.