Hostwinds

Had two Linux VPSes restart unexpectedly during the outage and could no longer log in with their passwords.

“I had 2 linux vpses restart too. when i reconnect the pass does not work and i still cant get in.”

Had three servers down for over 48 hours with no information from Hostwinds and plans to move to a new host.

“My 3 servers are down for more than 48 hours now and I will be finding a new hosting partner now and spin up some new servers as I fear Hostwinds is doomed for good.”

Many-year customer who found service rock solid until recently, then had their VPS terminated without warning followed by this outage, and will not renew.

“been a hostwinds customer for many years, and their service has been rock solid.until recently. first, my vps was terminated without any warning”

Received an unpaid-bill email despite paying on time through PayPal, then lost client-area access with all websites down and only AI chat bots on live chat.

“I got an email saying I hadn't paid my bill, but I already paid on time through PayPal like I always do.”

Locked out of the Hostwinds client area for a second day while needing to work on a client's website.

“second day I cannot log in to my Hostwinds client area, and I cannot work with my website.”

Has multiple sites and databases on Hostwinds that went offline and came back repeatedly for 24 hours with a broken ticketing system; credentials were reset and needed a support email to regain access.

“I have multiple sites and databases running on their servers and I cant get into any single one of them. The sites go offline and come back online constantly.”

Used Hostwinds for a few years without issues, but their server hosting a newly released app's backend has been down for 48 hours with customer service suddenly unavailable.

“I also have used Hostwinds for a few years and never had any issues with them. My newly released mobile app uses a backend that sits on my hostwinds server. For more than 48 hours the server has been down”

Could not connect over FTP or update their sites during the outage, though their existing sites kept working, and says they have had no problems in several years with Hostwinds before this.

“I only realised today that I can't even connect with FTP to upload any files. So no possibility to change my sites at all.”

Customer of eight years whose VPS hosting three business sites was accidentally deleted by Hostwinds and restored after a complaint; then the server went down again with the client area inaccessible and no timeframe.

“They accidentally deleted my entire VPS server hosting three business sites. I complained, so they restored it claiming it was an ACCIDENT on their part.”