Keeps Hetzner for rare testing and good support for API provisioning but prefers netcup for value.
78signal
424reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
55% Positive10%35% Negative
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH.
What customers love, and what they don’tWhat customers noticed
Customer reviews (424)
Add your reviewShowing 6 reviews mentioning helpful support Show all
Still keeps 3 VPS and finds Hetzner support much faster than OVH, but thinks the price increase should be reversed.
Eight-year customer sees storage, load balancer and unreachable cloud machine issues, but support replied in 15 minutes and fixed it in 25 despite no SLA.
Rejected multiple times at Hetzner signup but emailing support got a manual confirmation link and activation.
Account was rejected but tweeting Hetzner and verifying a passport got it approved; network is 10Gbps.
Hetzner requested a fair amount of information; after a first rejection letter they emailed back, sent more details and were verified, and have paid on time ever since.
Common questions about Hetzner Cloud
What do customers say about Hetzner Cloud?
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH. The main complaints are the recent price increases, which many say weaken the advantage, and support some find slow. A few had accounts blocked or deleted after failed payments or verification trouble.
Is Hetzner Cloud worth it?
Of the 327 reviews with a clear verdict, 55% are positive, 10% mixed and 35% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Hetzner Cloud?
The praise reviewers mention most: great value (97 reviews), reliable (80 reviews) and fast (33 reviews). For example: Switched from Vercel to a Hetzner VPS and finds it extremely cheap at about 5 dollars for 2 vCPU and 2 GB RAM.
What are the most common complaints about Hetzner Cloud?
The complaints reviewers mention most: poor support (47 reviews), renewal price hike (39 reviews) and outages (31 reviews). For example: A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.
What does the signal score of 78 mean?
It's how well reviewed Hetzner Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hetzner Cloud?
Category: VPS hosting.
Where do these Hetzner Cloud reviews come from?
424 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.