Nearly a year in and really satisfied with performance and pricing; support has been responsive and reliability solid.
78signal
424reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
55% Positive10%35% Negative
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH.
What customers love, and what they don’tWhat customers noticed
Customer reviews (424)
Add your reviewShowing 35 reviews mentioning helpful support Show all
Keeps Hetzner for rare testing and good support for API provisioning but prefers netcup for value.
Still keeps 3 VPS and finds Hetzner support much faster than OVH, but thinks the price increase should be reversed.
Nearly 15 years after trying tens of providers: fastest, best support, cheapest, new servers available and billing only for hours used.
Over 15 years from a first-gen i7 to many arm64 VMs, service has been great and pricing acceptable, though extra IPs are getting expensive.
Pays under 10 dollars a month for an 8 GB Hetzner VM even after price hikes, and Hetzner emailed them about a misconfigured public Redis.
Eight-year customer sees storage, load balancer and unreachable cloud machine issues, but support replied in 15 minutes and fixed it in 25 despite no SLA.
Hetzner support is quite good, always quick to respond and resolve; object storage and Storage Box are weaker.
Very transparent pay-as-you-use pricing, easy setup, intuitive UI and great customer service made quick testing a breeze.
Never had any issue beyond a self-inflicted abuse email and recommends Hetzner to friends as cheap with the best service and support.
Rejected multiple times at Hetzner signup but emailing support got a manual confirmation link and activation.
Twenty years with Hetzner; better support than others, friendly phone support and never any problems.
When they slipped up Hetzner sent a polite warning with remediation steps instead of cutting them off.
Almost 15 years without a problem and urgent support calls answered Sunday nights at 3am.
A VPS plus storage box for 20 euros a month, and a locked-out server got KVM details within 30 minutes on a Friday evening.
Support quickly made an ISO available, EPYC servers perform great and the firewall interface and pricing are great.
Account was rejected but tweeting Hetzner and verifying a passport got it approved; network is 10Gbps.
Four-plus years with 20-25 VPS: great support, ace performance and notifications when there is a problem.
Hetzner requested a fair amount of information; after a first rejection letter they emailed back, sent more details and were verified, and have paid on time ever since.
A user running 20 WordPress sites on a small Hetzner Cloud server has had zero downtime in a year and finds support great.
Hetzner has always been responsive, unlike a cheaper host with no support.
Consistently great Hetzner support, with a human tech fixing a lockout mistake and lenient billing.
Long-time Hetzner customer: several reminder emails over weeks before a block, which prompts payment.
Two VPS and a storage box with never any issues, and a port 25 request was auto-approved in two seconds.
Gets nearly immediate, friendly and helpful responses from Hetzner support.
Never had issues and always kindly helped on the phone.
Emailed that they would rather not send a passport and got the account verified an hour later.
Compared with OVH, Hetzner Cloud is much better for user experience, support and performance with no downtime in 1.5 years.
Four years on a CX11 then the ARM CAX11; support handled payment issues well, with good pricing and reliable infrastructure.
Ten years on Hetzner from EX to AX dedicated and now arm64 cloud servers that feel smoother, with great, fast support.
Common questions about Hetzner Cloud
What do customers say about Hetzner Cloud?
Most customers praise low prices, solid uptime and good performance, often after leaving AWS, DigitalOcean or OVH. The main complaints are the recent price increases, which many say weaken the advantage, and support some find slow. A few had accounts blocked or deleted after failed payments or verification trouble.
Is Hetzner Cloud worth it?
Of the 327 reviews with a clear verdict, 55% are positive, 10% mixed and 35% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about Hetzner Cloud?
The praise reviewers mention most: great value (97 reviews), reliable (80 reviews) and fast (33 reviews). For example: Switched from Vercel to a Hetzner VPS and finds it extremely cheap at about 5 dollars for 2 vCPU and 2 GB RAM.
What are the most common complaints about Hetzner Cloud?
The complaints reviewers mention most: poor support (47 reviews), renewal price hike (39 reviews) and outages (31 reviews). For example: A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.
What does the signal score of 78 mean?
It's how well reviewed Hetzner Cloud is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hetzner Cloud?
Category: VPS hosting.
Where do these Hetzner Cloud reviews come from?
424 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.