Hetzner Cloud Reviews

A failed payment and spam-filtered emails led to the server being blocked and a threat to delete backups, with an unhelpful support team.

Cloud customers get no after-hours emergency support even at high spend, while a 40 euro dedicated server does.

After one missed card charge and a single email, the whole account was closed in under 24 days with no recourse.

Hetzner would only accept a passport for identity verification and refused a deposit or other documents.

Billing emails land in spam and nearly caused deletion, but they still recommend Hetzner especially over OVH.

After a failed card payment, the account was suspended with only a two-day grace period before deletion and support would not confirm much.

The console was down for hours with no official word, making them question switching to Hetzner.

EU resident without a VPN was forced to verify and then banned an hour before support replied.

Account was banned after opening for no reason, so none of their six-figure cloud spend will go to Hetzner.

Emailed, messaged on Reddit and Twitter and supplied a passport and project details, but the account was never verified.

Rejected at Hetzner signup for using a VPN, which was not mentioned beforehand.

After a year and 10+ invoices, a limit-increase request led to repeated ID checks and then account termination with data deleted and no explanation.

A business account created during an urgent migration was rejected without a concrete reason and tickets went unanswered, so they moved to Hostinger.

A Californian developer sent a passport, was rejected two days later and a reddit appeal was refused as final.

Account and all servers were deleted after one accidentally unpaid invoice without warning.

Could not create an account and Hetzner would not say why, so they went with Lightsail.

Spent almost two weeks trying to get a website live and found customer service really bad.

Account was disabled after ID and card verification and support would not say why.

Hetzner network outage with nothing on the status page; Reddit confirmed the issue first.

Verified ID and card and two days later got an email that the account was closed.

Account deactivated without clear reason and support only repeated a generic concern.

After moving from Vultr they had a 14-hour outage on a dedicated vCPU cloud server and support refused any credit.

One failed autopay led to the server being terminated and nothing could be recovered.

Freelance developer managing 200 domains was rejected for suspicious information that Hetzner refused to specify.

Banned after ID submission from Southeast Asia; horrific onboarding experience.

US digital nomad was banned right after submitting a passport for verification, with no explanation or appeal.

Declined after providing a passport and then ghosted when asking how to resolve it.

Registration for a Ukrainian citizen with an Estonian company was rejected after KYC with no explanation.

Old account deleted for inactivity; a new signup last year was immediately blocked despite an EU passport.

Being billed for services on an account they do not have, with invoice links leading to a non-existent login.

Signed up with legitimate info and was rejected within five minutes, fearing a similar termination later.

New account was rejected after providing lots of personal information and a boilerplate reply.

Long-time customer had the account terminated over an invoice they say they never received.

Had a blocked-account issue with zero communication from Hetzner and is leaving.

Account was deactivated about two hours after creating a server, without any explanation.

Hetzner would not verify the account even after document verification.

Account suspended without reason while waiting for the plan to be approved.

Rejected at Hetzner signup from Poland with the same treatment.

French customer with a French passport was banned within days of signing up, with no real appeal possible.

Hetzner instantly rejected the signup, probably because of a VPN.