A user left Bluehost for SiteGround, which had excellent speed and support but a high year-3 price, so they moved to Hostinger, which has been fine.
69signal
172reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
37% Positive22% Mixed41% Negative
Customers often praise fast sites and knowledgeable support, but the most common complaint is renewal prices that jump sharply after the intro period.
What customers love, and what they don’tWhat customers noticed
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Also mentioned: best for beginners1
Customer reviews (172)
Add your reviewShowing 36 reviews mentioning helpful support Show all
A freelancer who migrates client sites from Bluehost and GoDaddy to SiteGround finds it not the fastest or cheapest but with great support for what you pay.
Customer since 2016: likes SiteGround backups and very helpful staff, but GoGeek now costs £503.86 after 150% yearly increases.
SiteGround support is top notch and helps fast, but the annual $349 for several sites hurts.
Finds SiteGround cheap, fast, good value with excellent support, with no limitations apart from one image optimizer issue.
Long-time SiteGround customer: service outstanding, but GoGeek renewal is £863.71 for 24 months so they migrated away.
Nine-year customer: GoGeek auto-renewal came in at £604 with renewal haggling every year, but says support is outstanding.
SiteGround's support is a well-informed human with clear English who often solves problems before you finish.
Ten years on SiteGround with near-instant support and sub-1-second page loads at peak on shared hosting.
SiteGround has high TTFB unless a paid CDN is added and its AI chatbot is good, but reaching a human can be difficult though staff are great.
At a previous job SiteGround GoGeek (about 500 dollars a year) came with priority support that was outstanding and very knowledgeable.
Very happy with SiteGround: one yearly plan covers 10–20 sites with unlimited mailboxes, the interface is easy and real people answer for troubleshooting.
SiteGround is usually willing to work with anyone; they phoned about the bot-check page and it got fixed.
A SiteGround customer says you can reach a real person at support fairly quickly.
New to SiteGround with about 60 sites and really happy with support and features.
Says SiteGround offers the best support received from any hosting company in 15 years.
SiteGround support is incredible and its tools are great.
Most impressed with SiteGround's support on another site.
SiteGround has been very helpful compared with other hosts in their experience; earlier GoDaddy was worst.
A SiteGround customer found its human support really good, answering all their questions the first time.
SiteGround is easy to contact but CPU usage limits are annoying and second-year renewal is shocking.
An agency hosting dental clinic sites on SiteGround cloud hosting likes it, finds sharing access easy and its support good.
Loves SiteGround's customer service by phone or chat and its Site Tools with built-in staging; renewal discounts available if you call.
With SiteGround for many years and says they have fantastic customer support.
SiteGround support is always helpful when needed.
A freelancer finds SiteGround simple with top-tier support but notes the low entry price becomes $30+ a month later.
A SiteGround customer since 2019 finds support excellent and performance good but is leaving over high renewal rates after the promo period.
SiteGround used to be very fast but sites slowed in the last year, though phone support is good and paid migrations are available.
Moving all clients from WP Engine to SiteGround and finds support, backups and features comparable for a lot less.
They moved from GoDaddy to SiteGround years ago and describe fast hosting, excellent customer service and good pricing.
Common questions about SiteGround
What do customers say about SiteGround?
Customers often praise fast sites and knowledgeable support, but the most common complaint is renewal prices that jump sharply after the intro period. Some long-time customers say support has declined, with AI chat replacing humans, and a few hit inode or CPU limits.
Is SiteGround worth it?
Of the 106 reviews with a clear verdict, 37% are positive, 22% mixed and 42% negative. The praise mentioned most is helpful support. The most common complaint is renewal price hike.
What do people like about SiteGround?
The praise reviewers mention most: helpful support (25 reviews), reliable (12 reviews) and easy to use (10 reviews). For example: SiteGround's support is a well-informed human with clear English who often solves problems before you finish.
What are the most common complaints about SiteGround?
The complaints reviewers mention most: renewal price hike (29 reviews), poor support (21 reviews) and expensive (6 reviews). For example: Stayed years with SiteGround, then moved simple sites away over price hikes and more aggressive rate limiting.
What does the signal score of 69 mean?
It's how well reviewed SiteGround is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of SiteGround?
Category: Shared hosting.
Where do these SiteGround reviews come from?
172 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.