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After two months on the Speed Reaper plan they saw I/O spikes and a slow cPanel. Support kept blaming their site or internet connection, and a WordPress benchmark scored 4.2 against about 7.5 elsewhere.
“I purchased the Speed Reaper plan, which they claim is the best option, but I regret my decision”
They host several sites and recently saw availability and performance problems. Support blamed abusive activity from other accounts on the shared server and recommended an upgrade.
“There were recently some fluctuations in server load due to abusive activity from other users”
They returned to the host and found broken sitemap XML files caused by a custom file and code the host added to wp-config.php on Softaculous installs. Support would not disable it per account, so they moved away and got a refund under the 45-day guarantee.
“After this I quickly moved my websites to safety and got a refund based on their 45-day money back guarantee”
They bought the Speed Reaper plan on a 3 year commitment and were emailed their cPanel login in clear text. The WordPress installer then threw an error and support said they would look into it, so they planned to leave for a refund.
“First thing they do is send me an email in clear text with all of my login details, including Cpanel with username and password”
They used the LiteSpeed hosting for about two and a half years and were quite happy overall. They later moved all but one resource-heavy site to their own DigitalOcean droplets.
“been on their Litespeed hosting for about two and a half years”
Older than 24 months. These may describe an earlier version.
They had recommended the host to clients as a cheap but limited service, then were quoted a far higher price than advertised for a domain and got contradictory answers from chat support and a manager. The payment was refunded but they lost a client.
“I reached out to their live chat support, where I encountered an unhelpful agent named Philip. He instructed me to wait 1-2 hours, claiming that the domain was active but needed some time to be fully registered”
Of the 5 reviews with a clear verdict, 20% are positive, 0% mixed and 80% negative. The most common complaint is poor support.
The complaints reviewers mention most: poor support (3 reviews), hidden fees (1 review) and outages (1 review). For example: After two months on the Speed Reaper plan they saw I/O spikes and a slow cPanel. Support kept blaming their site or internet connection, and a WordPress benchmark scored 4.2 against about 7.5 elsewhere.
6 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.