Customer for many years who just upgraded from shared to VPS with 10 domains without problems. Chat support answered in about 5 minutes and sorted out their CWP question quickly.
65signal
85reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
46% Positive17% Mixed37% Negative
Easy-to-reach support and a VPS to grow into; one long-timer saw renewal prices jump steeply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (85)
Add your reviewShowing 18 reviews mentioning helpful support Show all
After about two years they say long early hold times have improved dramatically. A support specialist helped them clean up infected files during a ransomware attempt.
After leaving A2 over a ~50% price hike, they moved to InMotion with a free CWP panel; a 6-month promotional VPS cost less than one month at A2 and support has been pretty solid so far.
They run client sites across a VPS and a dedicated server, are happy so far, and find the tech support really competent.
Good run with InMotion for client sites: consistent performance and solid support.
Customer for about a decade who finds InMotion pricey but consistent. Phone or chat support reaches a knowledgeable person, unlike GoDaddy and Bluehost tests.
They have been with InMotion for over 15 years with no issues. They report consistently good customer and technical support.
They found InMotion expensive, more so with new cPanel licensing, but were impressed by their past dealings with support.
On a client InMotion VPS infected with malware they found the cleanup scanning seemingly pushed toward the paid Monarx add-on. Support then installed Imunify so they could scan.
Two servers at InMotion and happy with their support so far.
They have used InMotion for years and consider support great, contrasting it with a poor GoDaddy experience.
Replaced SiteGround after support became inaccessible; says InMotion Hosting is amazing.
They praise InMotion support for helping resolve a ModSecurity 406 error on their shared hosting after a theme update.
They report only good experiences with InMotion and say support takes the time to educate them on issues.
InMotion is a good shared host with decent phone support and easy email setup.
Over four years on InMotion with everything fine and support always available.
Dealt with InMotion for years and finds it fair and helpful, with VPS plans cheaper than GoDaddy.
Loves InMotion Hosting: support is amazing and issues get resolved without long waits.
Common questions about InMotion Hosting
What do customers say about InMotion Hosting?
Most customers find InMotion reliable with helpful, easy-to-reach support, and some move up to its VPS as sites grow. Downsides are a recent decline in support access for one long-time customer and a steep renewal increase for another.
Is InMotion Hosting worth it?
Of the 46 reviews with a clear verdict, 46% are positive, 17% mixed and 37% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about InMotion Hosting?
The praise reviewers mention most: helpful support (14 reviews), reliable (8 reviews) and great value (2 reviews). For example: They have used InMotion for years and consider support great, contrasting it with a poor GoDaddy experience.
What are the most common complaints about InMotion Hosting?
The complaints reviewers mention most: poor support (11 reviews), renewal price hike (4 reviews) and upsells (4 reviews). For example: Long-time InMotion customer says recent support changes made staying untenable: limited AI chat, 30+ minute human queues and unanswered tickets.
What does the signal score of 65 mean?
It's how well reviewed InMotion Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of InMotion Hosting?
Category: Shared hosting.
Where do these InMotion Hosting reviews come from?
85 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.