Reseller of about 80 sites for 10+ years. Months of 500 errors were traced to a 25 connection cap, and the only fix offered was a pricier plan or a VPS upsell with no tenure discount. They plan to migrate away.
65signal
85reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
46% Positive17% Mixed37% Negative
Easy-to-reach support and a VPS to grow into; one long-timer saw renewal prices jump steeply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (85)
Add your reviewShowing 6 reviews mentioning upsells Show all
They were warned of malware and possible suspension, paid for Monarx at about 20 dollars a month, and it found nothing. They could not find a way to disable it.
On a client InMotion VPS infected with malware they found the cleanup scanning seemingly pushed toward the paid Monarx add-on. Support then installed Imunify so they could scan.
They had no problems until the complimentary Monarx email arrived, after which they started getting malware warnings about their site. They are suspicious it is an upsell.
A current customer who got an infection notice with details withheld behind a paid add-on. They call it a scammy practice and now plan to look for a new host.
On their VPS they got a complimentary Monarx security service that turned out to be a paid upsell after a malware alert. They are now skeptical of hosting offers.
Common questions about InMotion Hosting
What do customers say about InMotion Hosting?
Most customers find InMotion reliable with helpful, easy-to-reach support, and some move up to its VPS as sites grow. Downsides are a recent decline in support access for one long-time customer and a steep renewal increase for another.
Is InMotion Hosting worth it?
Of the 46 reviews with a clear verdict, 46% are positive, 17% mixed and 37% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about InMotion Hosting?
The praise reviewers mention most: helpful support (14 reviews), reliable (8 reviews) and great value (2 reviews). For example: They have used InMotion for years and consider support great, contrasting it with a poor GoDaddy experience.
What are the most common complaints about InMotion Hosting?
The complaints reviewers mention most: poor support (11 reviews), renewal price hike (4 reviews) and upsells (4 reviews). For example: Long-time InMotion customer says recent support changes made staying untenable: limited AI chat, 30+ minute human queues and unanswered tickets.
What does the signal score of 65 mean?
It's how well reviewed InMotion Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of InMotion Hosting?
Category: Shared hosting.
Where do these InMotion Hosting reviews come from?
85 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.