Customer for years with a few reliability issues. Their site was shut off after exceeding traffic limits and the warning email never arrived because email was also down. They upgraded to a VPS and find it expensive.
65signal
85reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
46% Positive17% Mixed37% Negative
Easy-to-reach support and a VPS to grow into; one long-timer saw renewal prices jump steeply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (85)
Add your reviewShowing 12 reviews mentioning outages Show all
Reseller of about 80 sites for 10+ years. Months of 500 errors were traced to a 25 connection cap, and the only fix offered was a pricier plan or a VPS upsell with no tenure discount. They plan to migrate away.
They have used InMotion for about 10 years for 3 WordPress sites and email with no problems until recently. Then SSL certificates on the hosted domains expired and an hour of chat had not fixed it.
Dedicated server customer who moved from OVH for better support. A CloudLinux 8 migration and a data center move each broke their site, with SSL cert problems and losses, and they are looking for a new host.
They report ongoing server issues with InMotion where each support rep gives a different explanation. Their sites go down at night, possibly during backups.
Happy for years across many accounts, but now sees many timeouts and slow support and is reluctantly considering switching. They later said things resolved after a week of bad gateway errors.
Their InMotion VPS hosting 20 sites keeps crashing with spiked load times, and each support contact gives a different answer. A recent outage lasted over an hour with no ETA.
Their shared server goes offline 10-12 times a day and support does not answer emails. After a move to another server it was fine for 8 days before the problem returned. They prepaid a year.
Their support tickets go unanswered and they see far too much downtime. InMotion only offered free months at the end of the term, and they plan to migrate to a host with better uptime.
Since late July their site suffered constant 500 and 504 errors and long support waits. Support blamed them until a tech admitted the shared fleet had load spikes after a CloudLinux 8 upgrade, and they left for another host.
Their sites on InMotion kept crashing and restarting PHP-FPM brought them back. Support was not much help, only tweaking request limits, and the outages stopped after they put the site behind Cloudflare.
On InMotion shared hosting they see outages several times a day and are searching for alternatives.
Common questions about InMotion Hosting
What do customers say about InMotion Hosting?
Most customers find InMotion reliable with helpful, easy-to-reach support, and some move up to its VPS as sites grow. Downsides are a recent decline in support access for one long-time customer and a steep renewal increase for another.
Is InMotion Hosting worth it?
Of the 46 reviews with a clear verdict, 46% are positive, 17% mixed and 37% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about InMotion Hosting?
The praise reviewers mention most: helpful support (14 reviews), reliable (8 reviews) and great value (2 reviews). For example: They have used InMotion for years and consider support great, contrasting it with a poor GoDaddy experience.
What are the most common complaints about InMotion Hosting?
The complaints reviewers mention most: poor support (11 reviews), renewal price hike (4 reviews) and upsells (4 reviews). For example: Long-time InMotion customer says recent support changes made staying untenable: limited AI chat, 30+ minute human queues and unanswered tickets.
What does the signal score of 65 mean?
It's how well reviewed InMotion Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of InMotion Hosting?
Category: Shared hosting.
Where do these InMotion Hosting reviews come from?
85 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.