Showing 12 reviews mentioning poor support Show all
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On a paid Tuta account had no email access for 4 days, little customer service response and several outages a year.
“Lots of issues-no access to emails for 4 days,little response from customer service,service going down several times per year.”
Two days after switching important accounts to Tuta, login failed with invalid credentials and the recovery code did not work, with no support reply on the free tier.
“I got about two days into using the service, and had already moved some important accounts over from Proton (slack/healthcare accounts”
Tuta deactivated their account twice, so they moved to Runbox and had no problems since.
“They did this twice to me. Moved to runbox 2 years ago”
Could not create a free Tuta account without emailing support, which soured them.
“I couldn't even create a free account on Tuta without having to email support”
Had Tuta account problems five times and found customer service deplorable before moving to Fastmail.
“This happened to me repeatedly 5x times before I finally just moved to Fastmail”
As a premium customer found Tuta support horrendous with connection issues and no import on the Revolutionary plan.
“Tuta's support is horrendous, even with their most expensive business plans”
A Tuta account used for job hunting was locked without notice, with no recourse or support.
“My tuta account has been locked without notice or explenation”
Found Tuta support god awful, needing seven emails back and forth for a simple issue.
“customer support being god awful. Took me 7 emails front and back for a super simple issue”
Left Tuta because customer service was severely lacking, with zero empathy and rudeness.
“I left Tuta SPECIFICALLY because I felt their customer service was severely lacking (zero empathy and very rude in my opinion”
After not signing in for a while they could not even pay Tuta to regain access.
“Didn’t sign in for a while and now I can’t even pay them to access it.”
The first test email from a new Tuta account got them banned, possibly because of a VPN, so they deleted the account.
“first email I tried to send to myself to test it and I'm banned from using it”
Older than 24 months. These may describe an earlier version.
A paid Tuta account was deactivated over a payment dispute they say never happened, and support took four days to reply.
“as a paid customer Tuta replied me on the fourth day after sending them a request. It turned out that they REALLY deactivated my account due to their claim that”
Of the 68 reviews with a clear verdict, 40% are positive, 12% mixed and 49% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (30 reviews), easy to use (5 reviews) and good free plan (4 reviews). For example: A year on Tuta with no issues and no need for support; the custom domain plan with unlimited aliases is nice.
The complaints reviewers mention most: poor support (11 reviews), outages (2 reviews) and slow (2 reviews). For example: On a paid Tuta account had no email access for 4 days, little customer service response and several outages a year.
71 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.