Showing 32 reviews mentioning reliable Show all
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A week-old Tuta account stopped logging in with invalid credentials and the recovery code failed too.
“I made a Tuta account a week ago, waited 48 hours to make sure I wasn't seen as spam and set it up as a recovery email on a few websites”
Free Tuta account for over seven years with no issues, though used lightly.
“I have a free Tuta account for 7+ years now, never any issues”
Two years on Tuta, does the job 100% and mail delivery is instant, though the client looks dated.
“Using Tuta for 2 years now. It does the job 100%. And mail delivery is like instant.”
Has used Tuta for years and it works great, though the UX and aesthetics have rough edges.
“Been using it for years, and works great. In terms of UX and aesthetics, it has some rough edges, but they are trustworthy and it works pretty well.”
A new Tuta account with saved recovery codes showed account not found the next morning, so they moved to Proton.
“Created a new account, wrote my credentials down and saved the recovery codes and went to sleep. Woke up: account not found”
After 48 hours waiting for approval on the free tier, could not log in with an invalid credentials error.
“Recently joined tuta on the free tier, had to wait for approval for 48 hours. Did my stint and waited and couldn't log in with the same message as you received”
A couple of years on Tuta; works great apart from a weak spam filter.
“I have been using it for a couple years now and other than a weak spam filter it works great.”
Signed up in 2025 with a custom domain and wildcard; uneventful and as wanted, though mail rules are weak.
“my time with Tuta has been altogether uneventful and it has worked exactly like I wanted it to”
A new Tuta account worked for one day and then returned invalid login credentials.
“Exact same thing happened to me this weekend. Everything is correct, but I get the invalid login credentials. The account only worked for one day”
Free Tuta account ten years old and never flaky.
“My free account is 10 years old. Never considered it flaky”
Paid account with a custom domain for almost two years with no issues, plus a free account for a spouse.
“One account, paid one + custom domain for almost two years. No issues”
Over a year on Tuta with zero flakiness or remembered downtime.
“Been using them for over a year, I have experienced 0 flakiness”
Made a Tuta account a few months ago with no issues and is slowly moving everything over.
“I made one a few months back and I have had no issues been slowly moving everything over.”
Paying Tuta customer for about two years and very pleased given their threat model.
“I've been a paying customer of Tuta for about two years now, and insofar as my threat model is concerned I'm very pleased with them.”
Tuta deleted their inactive free address after six months and could not be recovered.
“Tuta deleted my free email address after 6 months lol”
On a paid Tuta account they keep getting cannot connect to server in every browser and the app, needing a European VPN, while free Proton never failed.
“I have a paid account on Tuta, and a free account on Proton. Tuta routinely blocks my attempts at connecting ("cannot connect to server"), via app, via multiple browsers (Chrome, Firefox, Edge, Opera, Safari).”
A month into Tuta and so far so good.
“I’ve been using Tuta for a month now and so far so good.”
Tuta blocked their account after they sent the same question to five language schools, flagged as spam.
“My Tuta account was blocked after I sent a question to five language schools about the preparatory course for my son's exam. They thought it was spam because the content”
Five years on Tuta; an early lockout was fixed by recording credentials properly and it has never recurred.
“I had the 'locked out' problem myself at first. I was still adjusting to taking responsibility for my own security. I took it seriously and put my credentials into an”
Quite happy with a paid Tuta account for almost a year but wary of many lockout posts.
“I'm quite happy with Tuta (been using a paid account for almost a year)”
Recommends Tuta as no frills, solid and reliable despite an ugly interface.
“No frills, solid, ugly interface, reliable company and product”
Says Tuta always works, is free and is end-to-end encrypted.
“Tuta always works and it's free and end to end encrypted”
Says they have never been able to keep a Tuta account active, paid or otherwise, calling it a dealbreaker.
“I've never been able to keep a Tuta account active, paid or otherwise”
After confirming a new Tuta account, the next day login failed with invalid credentials despite correct details.
“Even sent the mail for confirmation, and the next day I was hit with invalid credentials”
Paid Tuta account since 2019 with never a single problem.
“I've had a paid Tuta email account since 2019, and never had a single problem”
No complaints with Tuta mail and calendar.
“No complaints with tuta mail and calendar here”
A free Tuta test account was deleted, then deleted again on a second try, so they gave up.
“Signed up for the free account of Tuta to test it out. My account got deleted.”
Known login suddenly stopped working and even the saved backup key was rejected, forcing a new account.
“tuta says that key is wrong, password is wrong, email is wrong. Poof. Had to make a new account”
Has used Tuta for years with no issues.
“I've been using them for years and no issues.”
Whenever others reported Tuta down it kept working for them.
“Every time when someone posted that Tuta was down, it has been working for me”
Older than 24 months. These may describe an earlier version.
A year on Tuta with no issues and no need for support; the custom domain plan with unlimited aliases is nice.
“I've been using Tuta for a year and never had any issues with it, never had a need to contact their support either. Their plan where you can use a”
About two years on Tuta with zero issues.
“I've used Tuta for about 2y now. I've had zero issues. I like it.”
Of the 68 reviews with a clear verdict, 40% are positive, 12% mixed and 49% negative. The praise mentioned most is reliable. The most common complaint is poor support.
The praise reviewers mention most: reliable (30 reviews), easy to use (5 reviews) and good free plan (4 reviews). For example: A year on Tuta with no issues and no need for support; the custom domain plan with unlimited aliases is nice.
The complaints reviewers mention most: poor support (11 reviews), outages (2 reviews) and slow (2 reviews). For example: On a paid Tuta account had no email access for 4 days, little customer service response and several outages a year.
71 are quotes from discussions on Reddit, each linked to the original post. Customer reviews are checked for spam before they appear, and only they count toward the star rating; quotes never do.