A compromised $7 droplet produced a $1,300 bandwidth bill with no in-dashboard alerts; DigitalOcean support first refused, then cut $1,000 after a follow-up.
76signal
212reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
53% Positive14% Mixed33% Negative
Most customers find it reliable, cheap and simple, often running droplets for years without problems.
What customers love, and what they don’tWhat customers noticed
Customer reviews (212)
Add your reviewShowing 6 reviews mentioning surprise bill Show all
After an expired card renewal failure, DigitalOcean deleted the droplet and all associated backups.
After a failed $25 payment their client's DigitalOcean account was terminated and resources permanently deleted about 48 hours after the first warning.
DigitalOcean permanently deleted their infrastructure after a billing issue and refused any refund or explanation after escalation.
After an early $25 usage-threshold billing hold, DigitalOcean suspended the account with a same-day deadline and deleted four years of data.
They got a $300 bandwidth surcharge on the April invoice for a $20/month droplet, could find no reason for the traffic, and found support unhelpful, so they moved to OVHcloud.
Common questions about DigitalOcean
What do customers say about DigitalOcean?
Most customers find it reliable, cheap and simple, often running droplets for years without problems. The main complaint is support, with new accounts auto-blocked or suspended and a few accounts and data deleted after failed payments, often with little explanation. Some are frustrated by blocked outbound email ports.
Is DigitalOcean worth it?
Of the 121 reviews with a clear verdict, 53% are positive, 14% mixed and 33% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about DigitalOcean?
The praise reviewers mention most: reliable (38 reviews), great value (23 reviews) and easy to use (13 reviews). For example: They moved from Vultr to DigitalOcean and describe the difference in reliability and support as night and day.
What are the most common complaints about DigitalOcean?
The complaints reviewers mention most: poor support (34 reviews), outages (9 reviews) and slow (6 reviews). For example: Account was blocked after running ten shared-CPU droplets at 100% for an experiment and could not be unlocked.
What does the signal score of 76 mean?
It's how well reviewed DigitalOcean is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of DigitalOcean?
Category: Cloud platform.
Where do these DigitalOcean reviews come from?
212 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
