Production systems on DigitalOcean for a few years: support was fast and helpful, quite reliable and cheap.
76signal
212reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
53% Positive14% Mixed33% Negative
Most customers find it reliable, cheap and simple, often running droplets for years without problems.
What customers love, and what they don’tWhat customers noticed
Customer reviews (212)
Add your reviewShowing 16 reviews mentioning helpful support Show all
A compromised $7 droplet produced a $1,300 bandwidth bill with no in-dashboard alerts; DigitalOcean support first refused, then cut $1,000 after a follow-up.
Moved to DigitalOcean because droplets are cheap and the support is still really good.
A DigitalOcean account for over 10 years; occasional abuse reports always resolved without issue.
Several years on DigitalOcean; abuse cases always came with a chance to fix them and never a lockout.
8-10 years on DigitalOcean with very rare issues; DO contacted them within 5 minutes of a host problem and support replies come within 24 hours.
Fifteen years with DigitalOcean without issues; late bills brought multiple warnings and time to sort things out.
DigitalOcean support gives straightforward feedback and tickets have never taken more than 24 hours.
High monthly spend on DigitalOcean with great service and a dedicated Slack channel.
Trialed DigitalOcean, scaled massively and saved about $15k a month versus AWS with cost-effective 24/7 support.
They moved from Vultr to DigitalOcean and describe the difference in reliability and support as night and day.
DigitalOcean works great; support gave them a grace period when their card failed.
New DigitalOcean account was blocked, then restored the same day after a support review.
Business-critical software ran for years without issue; when hardware failed, DigitalOcean proactively moved the VPS with about an hour of downtime.
Runs a 75,000-user social network on DO App Platform; builds are great and the DO team helped on Twitter.
Droplets work great with good support and no hidden cost.
Common questions about DigitalOcean
What do customers say about DigitalOcean?
Most customers find it reliable, cheap and simple, often running droplets for years without problems. The main complaint is support, with new accounts auto-blocked or suspended and a few accounts and data deleted after failed payments, often with little explanation. Some are frustrated by blocked outbound email ports.
Is DigitalOcean worth it?
Of the 121 reviews with a clear verdict, 53% are positive, 14% mixed and 33% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about DigitalOcean?
The praise reviewers mention most: reliable (38 reviews), great value (23 reviews) and easy to use (13 reviews). For example: They moved from Vultr to DigitalOcean and describe the difference in reliability and support as night and day.
What are the most common complaints about DigitalOcean?
The complaints reviewers mention most: poor support (34 reviews), outages (9 reviews) and slow (6 reviews). For example: Account was blocked after running ten shared-CPU droplets at 100% for an experiment and could not be unlocked.
What does the signal score of 76 mean?
It's how well reviewed DigitalOcean is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of DigitalOcean?
Category: Cloud platform.
Where do these DigitalOcean reviews come from?
212 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
