A user who tried 15+ hosts finds netcup the best, fast and affordable, but says support without the paid package once took 3 months to reply.
77signal
83reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
61% Positive21% Mixed18% Negative
Strong performance on low-priced root servers; the gripe is slow support and tough cancellation.
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Also mentioned: best for developers1
Customer reviews (83)
Add your reviewShowing 15 reviews mentioning poor support Show all
Public NIC disappeared from their server while the control panel only threw errors, and the preconfigured DNS servers were dead with no mention on the status page.
Netcup looked good on price and reliability but was a pain to use; support is a German phone number with long waits.
Two months on a root server without problems, though support is a bit slow.
Runs 59 netcup root servers for a web development business with everything good, but support is really slow.
Business account setup took a week and tax is still not set correctly.
Paid for a server and received no credentials or reply to two tickets.
Five days on netcup with major network issues every day and no answer to their ticket since day one.
Says netcup is fine while you pay but turns difficult when you try to cancel, even after the contract ends.
Cancellation needs 30+ days notice and requests often do not go through; billing skipped servers.
Initial order took 12 days after payment with no replies; the whole refund took nearly two months.
Happy customer but cannot honestly say netcup support is OK.
They had multiple netcup servers lag out and become unresponsive over several months, and support blamed the user. They switched to Hetzner afterwards.
Order rejected days after submitting ID because the Stripe verification failed with no explanation.
Frustrating identity verification; uploaded a photo 20 times and it was still pending.
Common questions about netcup
What do customers say about netcup?
netcup is praised for strong performance and reliability at low prices, particularly its root servers, with many long-term customers happy. The main downside is slow or unhelpful support and account handling, including long verification, hard-to-cancel contracts and minimum terms. A few reported network outages.
Is netcup worth it?
Of the 71 reviews with a clear verdict, 61% are positive, 21% mixed and 18% negative. The praise mentioned most is great value. The most common complaint is poor support.
What do people like about netcup?
The praise reviewers mention most: great value (28 reviews), reliable (24 reviews) and fast (13 reviews). For example: Runs an API, MCP servers, analytics, uptime monitoring and Forgejo on one netcup VPS for 12.60 euros a month.
What are the most common complaints about netcup?
The complaints reviewers mention most: poor support (12 reviews), outages (5 reviews) and hidden fees (3 reviews). For example: Says netcup is fine while you pay but turns difficult when you try to cancel, even after the contract ends.
What does the signal score of 77 mean?
It's how well reviewed netcup is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of netcup?
Category: VPS hosting.
How does netcup rank?
#1 in Best VPS Hosting 2026, ranked by real customer reviews.
Where do these netcup reviews come from?
83 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.