SiteGround support was fantastic 3 years ago, but after 6 years they left as answers stopped; a domain setup issue took 2 months to resolve.
69signal
172reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
37% Positive22% Mixed41% Negative
Customers often praise fast sites and knowledgeable support, but the most common complaint is renewal prices that jump sharply after the intro period.
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Customer reviews (172)
Add your reviewShowing 38 reviews mentioning poor support Show all
Support was once excellent but lately has bot loops and reps who say it is fixed; premium price no longer matches.
SiteGround was great 3-4 years ago but sites got slower, resources seemed oversold and support worsened; Hetzner VPS was much faster.
Hosts about 418 WordPress sites for work on a SiteGround server; sites keep going offline and SiteGround blames the uptime monitoring tools, which the poster disputes.
DNS suddenly stopped pointing to domains and SiteGround support could not explain why.
Kept paying for SiteGround hosting they did not use after telling support their site was on Showit; refund refused outside the 30-day policy.
SiteGround was great at first but the last year has been a nightmare, with support unreachable behind an unhelpful AI.
Says SiteGround now charges about $60 per support question for odd problems since its expensive paywall went up.
A former SiteGround customer left over rising prices and lack of easy-to-access support.
A SiteGround customer of ten years had their worst experience last year, finding customer support has gotten worse.
SiteGround auto-installed an AI plugin that broke their site's forms and cost over $10k; they are leaving.
SiteGround switched off a client's site after marking a standard PHP library as malware, then pushed paid support and scanning.
SiteGround was historically great but lately adds AI bot-check pages that clients see and it refuses to remove.
A new SiteGround buyer could not reach any support; order verification failed and a contact form led to a dead page, so they chose another host.
Hates SiteGround: an hour with a tech who hung up on them; support hard to reach without paid help options.
After 4 years on GrowBig, SiteGround says they use too many resources without specifics and just wants an upgrade to a $45/month plan.
MySQL quota issue recurred; SiteGround wanted $200 Expert Care to help, so they feel unsafe hosting business sites there.
With a dozen sites over several accounts, malware or CPU overages get one site or the whole account taken down with little way to reach support.
A customer left SiteGround over extra domain renewal fees, with support claiming it was out of their hands.
Says after years SiteGround is horrible: takes money, no refunds and no one to talk to.
SiteGround suspends sites without warning for things like inode usage.
Chose SiteGround for chat and phone support, but during a DDoS on a ~$200/month cloud server support was ticket-only with 1-4 hour waits.
SiteGround is way better than Bluehost in features and performance, but support was their one bad experience.
After 8+ years, site, email and tools down 48+ hours; SiteGround's AI bot support and an unannounced IP block were the last straw.
Moved a WooCommerce site to SiteGround; the migrator was buggy, support reluctant, and CPU-quota warnings and a deactivation followed.
Long-time SiteGround customer finds the price-to-support ratio a fail, even for its cloud plan.
SiteGround massively overcharged compared with the intro price and refused to refund.
SiteGround is the best for the money but its support is worse than WP Engine's, with many screens steering you away from contacting it.
SiteGround was good but paywalling the support chat means they can't recommend it anymore.
After years of happiness, SiteGround's outbound spam filter bounces legitimate personal emails and support says to write emails differently.
With 30+ sites, SiteGround would not even create a new site and support is behind a paywall of about $49.
Migrating a WooCommerce site to SiteGround brought one issue after another with unhelpful support, so they cancelled.
SiteGround support was incredible with live chat, but since the AI chat the lack of live support is big; still likes the stack.
SiteGround was solid 5 years ago but customer service is really awful these days.
Had hassle with SiteGround numerous times on a work marketing site; calls the service overpriced with awful support.
After an account hack, SiteGround refused to communicate except through attorneys and locked the account pending a dispute.
Once one of SiteGround's biggest fans, now says their support lately is disgusting.
SiteGround re-enabled marketing emails and texts and offered no way to contact support for a running site.
Common questions about SiteGround
What do customers say about SiteGround?
Customers often praise fast sites and knowledgeable support, but the most common complaint is renewal prices that jump sharply after the intro period. Some long-time customers say support has declined, with AI chat replacing humans, and a few hit inode or CPU limits.
Is SiteGround worth it?
Of the 106 reviews with a clear verdict, 37% are positive, 22% mixed and 42% negative. The praise mentioned most is helpful support. The most common complaint is renewal price hike.
What do people like about SiteGround?
The praise reviewers mention most: helpful support (25 reviews), reliable (12 reviews) and easy to use (10 reviews). For example: SiteGround's support is a well-informed human with clear English who often solves problems before you finish.
What are the most common complaints about SiteGround?
The complaints reviewers mention most: renewal price hike (29 reviews), poor support (21 reviews) and expensive (6 reviews). For example: Stayed years with SiteGround, then moved simple sites away over price hikes and more aggressive rate limiting.
What does the signal score of 69 mean?
It's how well reviewed SiteGround is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of SiteGround?
Category: Shared hosting.
Where do these SiteGround reviews come from?
172 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.