They have been with IONOS for ten years and find it okay and unbeatable on price, but it nickel-and-dimes with constant upsells. They warn of an extra $12 a month or more if you do not upgrade PHP in time.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
Add your reviewShowing 11 reviews mentioning hidden fees Show all
On IONOS shared hosting they have had zero issues with the hosting itself but are tired of extra charges, such as paying for SSL and for enhanced support to stay on an older PHP version. They are switching to another host.
They tried the IONOS hosting free trial, forgot to cancel and were locked into a year-long contract at about $17 a month. Support would not terminate early until they found a workaround by downgrading the plan to a free shell.
They prepaid a year of the $1 special and less than 30 days later IONOS charged their card $85. Support kept saying the system showed they owed it and did not resolve it.
They were charged 4 euros for a hosting package that showed 1 euro in the cart, then could not log in because the account seemed not to exist.
They paid $52 for the year and were charged $66 the next month for renewal, then billed $24 for add-ons listed as included. Three calls did not resolve it and they reported IONOS to the BBB.
They bought a $1 annual hosting deal and were charged $65 the next day for services they say they did not sign up for. IONOS then refused a refund.
They signed up for the yearly service but say they were also enrolled in extra services that jumped to $30 after the free month, were tied to a contract, and had an account sent to collections. They also found the website builder interface got buggy and basic.
They found IONOS support inconsistent from shift to shift and the dashboard unintuitive. Upgrading means migrating yourself or paying about $75 per mailbox, and they felt locked down compared to cPanel.
Their basic hosting went from $12 to over $21 a month after IONOS added a PHP extended support charge. They had to move to a newer PHP version before the cancel option appeared.
They say IONOS adds the extended support charge on every PHP update, even though their sites do not use PHP, and they migrated everything away.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.