They hosted a site on IONOS shared hosting for 21 years at about 20 pounds a month and found it cheap and reliable until database connection errors started. First line support was clueless and the migrations team took 7 days to reply, though one call helped.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
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They took the $1 a month first-year deal to test a few websites and found speeds fine, uptime solid and support excellent. The interface is not sleek but the deals are good.
On IONOS shared hosting they have had zero issues with the hosting itself but are tired of extra charges, such as paying for SSL and for enhanced support to stay on an older PHP version. They are switching to another host.
A hobbyist has used IONOS (formerly 1und1) for their web site for more than 20 years and always found it reliable.
A German IONOS user finds it just keeps working, with great German-language service, for domains and free static hosting.
They have been a 1and1 (now IONOS) client since 2007 with about 12 domains and few issues. They keep PHP updated to avoid the extended support charges.
Years with IONOS (formerly 1&1), loves it, with great customer service and no hosting downtime.
A site owner hosts on IONOS (with DirectNic for domains) and finds it extremely dependable, if not the cheapest.
They describe IONOS as fairly reliable, very cheap hosting and say they have had a good experience with it for years.
Has used IONOS for years for email, domains and websites.
No issues with IONOS for over five years, going back to when it was 1&1.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.