They switched from GoDaddy after a sales promise of better, but found the design process frustrating, the WP admin tools clunky and support as ineffective as before. They say the switch was wasted money.
65signal
85reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
46% Positive17% Mixed37% Negative
Easy-to-reach support and a VPS to grow into; one long-timer saw renewal prices jump steeply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (85)
Add your reviewShowing 25 reviews mentioning poor support Show all
Three client sites lost their wp_options tables after a server move, and support argued it was a plugin update. Backups went back three months without the tables, and they now need to move dozens of sites.
InMotion left a client's VPS unpatched for a security issue for over a day while two tickets went unanswered and phone support could not escalate.
Deleting a Python App left a stale nginx directive that broke their WordPress site; first-level support could not fix it on shared hosting and only suggested a VPS upgrade, so they built a workaround.
They used InMotion dedicated servers and licensing, and all licenses expired at the start of a long weekend. Support blamed a third party API and said the dev team would not prioritise it, so they bought licenses elsewhere and paid twice until migrating away.
They bought the largest shared plan a month earlier and found cPanel missing features such as Webalizer, AWstats and hotlink protection, and say support will not enable them.
They say their cPanel was hacked and 600GB of data deleted that was supposed to be backed up. They say support told them protecting the server was their responsibility.
After repeated payment failures and an ID verification request, their InMotion account was refunded and terminated for alleged fraud and the client domain stayed locked. They say lengthy contacts with support achieved nothing.
Long-time InMotion customer says recent support changes made staying untenable: limited AI chat, 30+ minute human queues and unanswered tickets.
Their whole account, including email accounts, was shut down over an alleged DDoS attack on one unused site, without the host contacting them first.
Customer since 2009 on shared hosting who was billed for domain renewals on domains moved away and had their hosting switched to monthly. Support was slow in July 2024 and they lost confidence and left.
Customers for years on a private server because support used to be world class. In recent months support has declined badly and they are looking for a new provider.
They report ongoing server issues with InMotion where each support rep gives a different explanation. Their sites go down at night, possibly during backups.
They used InMotion shared hosting for about seven years for two WordPress sites, but since last year performance became very poor and they cannot reach tech support.
Customer since 2017 who added a VPS (CWP panel) to their shared account. Phone, chat and ticket support all went unanswered for days, with promised callbacks never arriving.
Their InMotion VPS hosting 20 sites keeps crashing with spiked load times, and each support contact gives a different answer. A recent outage lasted over an hour with no ETA.
Their shared server goes offline 10-12 times a day and support does not answer emails. After a move to another server it was fine for 8 days before the problem returned. They prepaid a year.
Their support tickets go unanswered and they see far too much downtime. InMotion only offered free months at the end of the term, and they plan to migrate to a host with better uptime.
Since late July their site suffered constant 500 and 504 errors and long support waits. Support blamed them until a tech admitted the shared fleet had load spikes after a CloudLinux 8 upgrade, and they left for another host.
Longtime customer who says support queues are extremely long and chat disconnects them just as they reach the front. They opened a ticket complaining about the near-useless access to technical support.
Managing dozens of InMotion accounts, they found the dashboard caches login status so another account can access a logged-out one. InMotion called it intended, and it was still unfixed after more than a year.
After migrating sites to a shared InMotion plan they saw heavy abusive traffic. Support told them to block IPs manually in cPanel and a ticket went unanswered for three days; they left before the trial ended.
Their WordPress site was slow, and a new WP server plan from InMotion left them with a broken cPanel WordPress install. They only got help on a later chat and call the support the worst.
Their sites on InMotion kept crashing and restarting PHP-FPM brought them back. Support was not much help, only tweaking request limits, and the outages stopped after they put the site behind Cloudflare.
Their site hosted and registered with InMotion would not load on Verizon cellular data. They spoke to over 20 people at InMotion by phone and email and none could explain the cause.
Common questions about InMotion Hosting
What do customers say about InMotion Hosting?
Most customers find InMotion reliable with helpful, easy-to-reach support, and some move up to its VPS as sites grow. Downsides are a recent decline in support access for one long-time customer and a steep renewal increase for another.
Is InMotion Hosting worth it?
Of the 46 reviews with a clear verdict, 46% are positive, 17% mixed and 37% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about InMotion Hosting?
The praise reviewers mention most: helpful support (14 reviews), reliable (8 reviews) and great value (2 reviews). For example: They have used InMotion for years and consider support great, contrasting it with a poor GoDaddy experience.
What are the most common complaints about InMotion Hosting?
The complaints reviewers mention most: poor support (11 reviews), renewal price hike (4 reviews) and upsells (4 reviews). For example: Long-time InMotion customer says recent support changes made staying untenable: limited AI chat, 30+ minute human queues and unanswered tickets.
What does the signal score of 65 mean?
It's how well reviewed InMotion Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of InMotion Hosting?
Category: Shared hosting.
Where do these InMotion Hosting reviews come from?
85 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.