Their big site started throwing timeout errors on the day of the switch, with support pointing to uptime stats; billing later refunded their dedicated server within 4 hours.
57signal
134reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
16% Positive13%71% Negative
Helpful support and steady uptime for A2 Hosting veterans, though support is now more AI-driven.
What customers love, and what they don’tWhat customers noticed
Customer reviews (134)
Add your reviewShowing 27 reviews mentioning outages Show all
Had an A2 reseller account for nine years and says that after Hosting.com took over, WHM was inaccessible for days, cPanel crashed, prices rose and support was horrific, so they left.
Their hosting account was deleted at server level two weeks before the renewal date, taking their site and cPanel offline. Support wants the renewal paid before restoring from offsite backups.
Their Hosting.com cPanel stopped working two weeks in a row, giving a network error on login. They say they need a host whose cPanel works reliably and are frustrated.
Their A2 reseller server was slow, then completely down for about 20 hours including cPanel. Support blamed their ISP and was not much help, and sites were still a bit slow afterward.
They report a steady decline since the acquisition, with slower support, a roughly 4 hour outage and poor communication, and are looking to migrate.
Long-time customer facing a steep renewal price increase and a support reply from an AI bot, after several outages in the past year that forced their first support tickets; switching hosts.
Three of their hosting accounts were down for hours in a Phoenix data center outage, with no answer on failover. They have been with A2 for years for support and Turbo speed but are now looking around.
For several months their sites showed database-level problems that made product pages and forms unusable while the host showed no downtime, and support denied any problem. They then lost all sites for over 8 hours during an important campaign.
They say quality dropped after the rebrand, with frequent downtime and overload that made their shared hosting too slow. They want a Singapore-based alternative.
Paying about $200 a year at A2 Hosting, they get persistent 503 errors with AI chat only and unanswered calls.
Their business VPS (originally from ixwebhosting 22 years ago, then A2) was offline for over 3 days and the email server for over 5 days after the Hosting.com takeover, with no backup available to them.
On Hosting.com (formerly A2) reseller hosting they see speed that has decreased and prices that have increased. Their updown.io apdex was 0.03 and uptime was bad at times.
As a former A2 employee they had a free hosting plan and found it too unreliable to use. It was down both times, a few months apart, that they needed it for a class.
Their VPS went down with 150+ sites, then the PHP version was changed and could not be reverted; ticket replies took 8-12 hours and their sites were down four days. They moved away and are demanding a pro-rated refund.
Their sites have been down for 2 days and support only says it is looking into it; they say support was great before.
They are on the Turbo Velocity plan (now Pro) and call their experience okayish. The site has gone down a couple of times in recent months, but performance has been good enough.
They hold two accounts and were affected by the data center outage; with two months left on one they may move it to another location.
They were frustrated that Hosting.com had not yet applied the cPanel patch and restored cPanel hours after release.
Their A2 reseller account used to work fine but since the Hosting.com change the server keeps having problems and going down.
They report no cPanel access for over 48 hours and their team could not send email.
Their hosting was down since 7:30am during the Hosting.com data center outage.
They got a roughly 40% discount by threatening to leave over a steep 3-year renewal quote (about 790 dollars). They also say their few sites suddenly became unavailable at least four times in a year and needed a developer to reset them.
They run an e-commerce site on A2 and could not reach it from T-Mobile networks. A2 sent only no-news updates every 48 hours, and they are considering switching hosts.
Their A2 site (AZ data center) became unreachable for T-Mobile users for weeks. A2 support blamed T-Mobile and never acknowledged it publicly, so they left A2 and only got a standard prorated refund.
They left A2 for HostGator because of repeated downtime and 500 errors. A2 never explained the cause and they spent more time on the phone with it than any other host.
They have used A2 since February and report their websites going down for hours every week, which they call misleading for a web hosting service.
Common questions about Hosting.com
What do customers say about Hosting.com?
Most customers, many of them long-time customers from the A2 Hosting days, praise its helpful support and steady uptime. Complaints centre on renewal price increases and support that has become more AI-driven since the takeover, with a few reporting outages or slow patching.
Is Hosting.com worth it?
Of the 98 reviews with a clear verdict, 16% are positive, 13% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Hosting.com?
The praise reviewers mention most: helpful support (9 reviews), reliable (4 reviews) and great value (3 reviews). For example: Used an A2 Hosting multi-year deal, got a refund for unused time with no questions, and support chat was good.
What are the most common complaints about Hosting.com?
The complaints reviewers mention most: poor support (44 reviews), outages (22 reviews) and renewal price hike (18 reviews). For example: They say support got much worse after the acquisition and the service has been declining for the last 2 years.
What does the signal score of 57 mean?
It's how well reviewed Hosting.com is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Hosting.com?
Category: Shared hosting.
Where do these Hosting.com reviews come from?
134 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.