Hosting.com Reviews

Had an A2 reseller account for nine years and says that after Hosting.com took over, WHM was inaccessible for days, cPanel crashed, prices rose and support was horrific, so they left.

Their hosting account was deleted at server level two weeks before the renewal date, taking their site and cPanel offline. Support wants the renewal paid before restoring from offsite backups.

Their A2 reseller server was slow, then completely down for about 20 hours including cPanel. Support blamed their ISP and was not much help, and sites were still a bit slow afterward.

They report a steady decline since the acquisition, with slower support, a roughly 4 hour outage and poor communication, and are looking to migrate.

Their ticket to raise the cPanel license count has had no reply for 6 days, while the host answers faster on Reddit.

They found A2 great with top notch service when they first joined years ago, but a hostile unhelpful support encounter after the takeover made them start moving away.

Says their Hosting.com server stayed unpatched against a critical PHP exploit for 12+ hours, forcing them to take production servers down for a day, and plans to leave at renewal.

Says Hosting.com support is now AI responses where they used to get a human with decent support.

They cancelled their Prime Hosting account in April but got an invoice in September and were charged anyway. Support claimed to have no record of the cancellation, so they disputed the charge.

They have had sites there for a decade and say support dropped sharply after the rebrand, with an aggressive support bot that gave them false information several times.

They are a legacy A2 Hosting customer and say support has declined significantly since the acquisition. They rarely reach anyone knowledgeable on chats or tickets.

As a five-year customer on one shared plan, they were charged US$369.99 three days before the due date despite an open do-not-renew ticket. Support confirmed a refund in writing, then withdrew it after they completed all verification steps.

Their 8 core 32GB VPS became unusably slow with low CPU and RAM use. A video of WHM loading slowly got only a generic link on optimizing WordPress sites. An earlier thread described a node change request answered with an unrequested LS Cache plugin update.

For several months their sites showed database-level problems that made product pages and forms unusable while the host showed no downtime, and support denied any problem. They then lost all sites for over 8 hours during an important campaign.

Paying about $200 a year at A2 Hosting, they get persistent 503 errors with AI chat only and unanswered calls.

Their business VPS (originally from ixwebhosting 22 years ago, then A2) was offline for over 3 days and the email server for over 5 days after the Hosting.com takeover, with no backup available to them.

The staging environment on their Managed WordPress plan never populated, and a ticket got the same daily investigating emails for 3 weeks. They also hit the cPanel outage and bought WP Engine to migrate.

They were happy with A2 for years, but after the Hosting.com takeover their account keeps hitting disk full with only 2GB of 15GB used. Support gave a canned answer and they are moving away.

They are on A2's legacy LiteSpeed Max shared plan with over a year left, and it was good until the MariaDB 10.5 end-of-life. Support refused to update the database on the legacy server and told them to buy a new plan.

They moved to A2 expecting to avoid a post-sale decline like Bluehost, but after the takeover they cannot access their main domain and get no help.

They had mostly idle A2 hosting that moved to Hosting.com and say cancellation was refused and their card was charged. They report threatening support messages and a lost domain.

Their VPS went down with 150+ sites, then the PHP version was changed and could not be reverted; ticket replies took 8-12 hours and their sites were down four days. They moved away and are demanding a pro-rated refund.

They had a reseller plan with A2 and, after Hosting.com took over, found support meh and communication about the change nonexistent, so they are moving domains and the reseller plan to SiteGround.

Their site was suspended with no reason or email despite payments being current, and they report many issues since their Kenya Web Experts host moved to Hosting.com.

Their sites have been down for 2 days and support only says it is looking into it; they say support was great before.

They got conflicting answers from different support agents about upgrading PostgreSQL on their A2/hosting.com cPanel plan. After requesting the upgrade they were told version 13.2 is still the highest available.

After 9 good years on A2 Hosting, they say Hosting.com held their domain hostage and for over a month they could not get the EPP code to transfer away.

Their Kenya Web Experts domains have been stuck for 3 weeks in the migration to Hosting.com, with no access via the old client area.

They prepaid a multi-year plan, now cannot log in, and chat and email support only sent a reset link that throws the same error.

After about 10 years they now wait over 2 hours for a supervisor about spam filters that block their business email.

After 2+ years on A2 Managed VPS, the migrated plan blocked custom SSH ports, New Relic, PHP ini overrides and more; sales said nothing changed, support gave wrong info, response times reached 48 hours, and they were told to go unmanaged.

They say support got much worse after the acquisition and the service has been declining for the last 2 years.

After the move to Hosting.com a default WordPress install fails and mail breaks for some accounts; replies went from 12 hours to 2-3 days and the ticket stayed open for a week.

A long-time A2 reseller client with many clients of their own, they say support was somewhat responsive but solved nothing after the takeover and they dread another forced migration.

All their accounts lost auto renewals, so they get cancellation emails unless they pay, and a separate ticket took over a week to answer.

As a new customer they wait 3 days for ticket replies and wonder why the fast support is gone.

Their managed server ran for years without issues, then loading speed dropped and WHM got slow, and their help ticket sat unanswered while paying thousands a year.

As a customer they noticed support tickets started being answered by AI, ending one of the last human support portals they used.

They host many client sites and got an alarming malicious-content email, then a sales call offering a paid fix with no details. After they pushed back, Hosting.com said it was a mistake, so they see it as selling services people do not need.

They host five light websites on A2 and say customer service dropped while their hosting cost rose by 50% after the WHG acquisition.

They say they wasted hours with Hosting.com tech support based in India and found it hopelessly inefficient.

They bought several one-year VPS plans, tried to cancel on day 31, and were put through a lengthy info process before being refused a prorated refund.

They just switched to A2 Hosting business hosting and were locked out of cPanel and the site editor. Support said their IP was on a global blacklist and offered only a 30 day whitelist workaround.

After almost 2 years on an A2 VPS and a fresh 3-year plan, downloads became very slow and the problem kept returning. Support escalated slowly, refused to act and denied a refund, and they lost customers and migrated to dedicated servers.

They host WordPress with Elementor on A2 and find the backend very slow with constant cPanel resource limits. They say support is not the best and shared backups stopped after a large upload.

They run an e-commerce site on A2 and could not reach it from T-Mobile networks. A2 sent only no-news updates every 48 hours, and they are considering switching hosts.

Their A2 site (AZ data center) became unreachable for T-Mobile users for weeks. A2 support blamed T-Mobile and never acknowledged it publicly, so they left A2 and only got a standard prorated refund.

All of their servers are hosted at A2 and they do not recommend it. They keep getting blacklisted from them and find support only marginally responsive about removal.

They left A2 for HostGator because of repeated downtime and 500 errors. A2 never explained the cause and they spent more time on the phone with it than any other host.