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Fresh experiences from real customers, collected from Reddit, YouTube and blogs and linked to their sources.

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Hosting.comNegative

Reddit · r/webhosting · 8 days ago

Has been with Hosting.com for about five years on a reseller plan and is leaving after three price increases in a single year, the plan renaming and going from $39.60 to $48.60 a month. Says he was not told the amounts in advance and found out only when charged; he cancelled and is moving elsewhere.

Namecheap HostingNegative

HostingRecs · 10 days ago

Moved the bakery's WordPress site and email here almost three years ago because the first year was so cheap. For a long time it was fine. cPanel is the normal one, installing WordPress took about ten minutes, and the chat agents were polite even if half the time they just sent me a knowledge base link. This year was rough. Renewal came in at more than double what I first paid. Then in August the whole thing was down for most of a day, site and mailboxes, and live chat was down too, so the only updates I could find were posts on X. Customer orders that came in by email didn't reach me until the next day. A couple of times around holidays the site also showed a resource limit page when traffic went up. Fine for a hobby site. If your business runs on email, put it somewhere else. I'm moving mine this month.

Hosting.comNegative

Reddit · r/webhosting · 65 days ago

As a five-year customer on one shared plan, they were charged US$369.99 three days before the due date despite an open do-not-renew ticket. Support confirmed a refund in writing, then withdrew it after they completed all verification steps.

Hosting.comNegative

Reddit · r/webhosting · 77 days ago

They host many client sites and got an alarming malicious-content email, then a sales call offering a paid fix with no details. After they pushed back, Hosting.com said it was a mistake, so they see it as selling services people do not need.

DreamHostNegative

Reddit · r/webhosting · 80 days ago

They hosted part of an ecommerce catalog on DreamHost for over 2 years before the account was terminated without warning after a third-party phishing report. Support refused to explain, and it was restored after about 26 hours, costing them a day of revenue.

DreamHostNegative

Reddit · r/webhosting · 87 days ago

They have had a DreamHost account for about 30 years but were hit with an unannounced $5 monthly old-PHP fee that built up until the account was disabled, taking sites and email offline. Support kept pointing to a knowledge base article, though a refund eventually came.