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Fresh experiences from real customers, collected from Reddit, YouTube and blogs and linked to their sources.

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Hosting.comNegative

Reddit · r/webhosting · 8 days ago

Has been with Hosting.com for about five years on a reseller plan and is leaving after three price increases in a single year, the plan renaming and going from $39.60 to $48.60 a month. Says he was not told the amounts in advance and found out only when charged; he cancelled and is moving elsewhere.

Namecheap HostingNegative

HostingRecs · 10 days ago

Moved the bakery's WordPress site and email here almost three years ago because the first year was so cheap. For a long time it was fine. cPanel is the normal one, installing WordPress took about ten minutes, and the chat agents were polite even if half the time they just sent me a knowledge base link. This year was rough. Renewal came in at more than double what I first paid. Then in August the whole thing was down for most of a day, site and mailboxes, and live chat was down too, so the only updates I could find were posts on X. Customer orders that came in by email didn't reach me until the next day. A couple of times around holidays the site also showed a resource limit page when traffic went up. Fine for a hobby site. If your business runs on email, put it somewhere else. I'm moving mine this month.

Hosting.comNegative

Reddit · r/webhosting · 65 days ago

As a five-year customer on one shared plan, they were charged US$369.99 three days before the due date despite an open do-not-renew ticket. Support confirmed a refund in writing, then withdrew it after they completed all verification steps.

Hosting.comNegative

Reddit · r/webhosting · 77 days ago

They host many client sites and got an alarming malicious-content email, then a sales call offering a paid fix with no details. After they pushed back, Hosting.com said it was a mistake, so they see it as selling services people do not need.

DreamHostNegative

Reddit · r/webhosting · 80 days ago

They hosted part of an ecommerce catalog on DreamHost for over 2 years before the account was terminated without warning after a third-party phishing report. Support refused to explain, and it was restored after about 26 hours, costing them a day of revenue.

DreamHostNegative

Reddit · r/webhosting · 87 days ago

They have had a DreamHost account for about 30 years but were hit with an unannounced $5 monthly old-PHP fee that built up until the account was disabled, taking sites and email offline. Support kept pointing to a knowledge base article, though a refund eventually came.

Hosting.comNegative

Reddit · r/webhosting · 106 days ago

Their 8 core 32GB VPS became unusably slow with low CPU and RAM use. A video of WHM loading slowly got only a generic link on optimizing WordPress sites. An earlier thread described a node change request answered with an unrequested LS Cache plugin update.

Hosting.comNegative

Reddit · r/webhosting · 121 days ago

For several months their sites showed database-level problems that made product pages and forms unusable while the host showed no downtime, and support denied any problem. They then lost all sites for over 8 hours during an important campaign.

Hosting.comMixed

Reddit · r/Hosting · 219 days ago

They are on a legacy reseller plan paid until Nov 2027 and spent about 30 emails with agents trying to get newer technologies, facing constant upsells. After the rant support reached out and the feature turned out to be already available.

FastCometMixed

Reddit · r/webhosting · 228 days ago

Site went down for several days with 522 errors and support first blamed their side; a support agent then spent hours helping them find an unnoticed shared IP change to update in Cloudflare. They plan to stay, but with more caution.

InMotion HostingNegative

Reddit · r/webhosting · 276 days ago

They used InMotion dedicated servers and licensing, and all licenses expired at the start of a long weekend. Support blamed a third party API and said the dev team would not prioritise it, so they bought licenses elsewhere and paid twice until migrating away.

IONOS Web HostingMixed

Reddit · r/Wordpress · 429 days ago

They hosted a site on IONOS shared hosting for 21 years at about 20 pounds a month and found it cheap and reliable until database connection errors started. First line support was clueless and the migrations team took 7 days to reply, though one call helped.

HostArmadaNegative

Reddit · r/webhosting · 472 days ago

They returned to the host and found broken sitemap XML files caused by a custom file and code the host added to wp-config.php on Softaculous installs. Support would not disable it per account, so they moved away and got a refund under the 45-day guarantee.

HostArmadaNegative

Reddit · r/webhosting · 512 days ago

They bought the Speed Reaper plan on a 3 year commitment and were emailed their cPanel login in clear text. The WordPress installer then threw an error and support said they would look into it, so they planned to leave for a refund.

Hosting.comNegative

Reddit · r/webhosting · 522 days ago

After 2+ years on A2 Managed VPS, the migrated plan blocked custom SSH ports, New Relic, PHP ini overrides and more; sales said nothing changed, support gave wrong info, response times reached 48 hours, and they were told to go unmanaged.

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