Ran sites and a SaaS on DigitalOcean Kubernetes and droplets but moved to AWS because all outgoing SMTP is blocked and support said it cannot be unblocked.
76signal
212reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
53% Positive14% Mixed33% Negative
Most customers find it reliable, cheap and simple, often running droplets for years without problems.
What customers love, and what they don’tWhat customers noticed
Customer reviews (212)
Add your reviewShowing 40 reviews mentioning poor support Show all
Their DigitalOcean startup program application got no answer for weeks, so they switched to Google Cloud and Dokploy.
Account suspended after an abuse notice with no detail; lost access to droplets and database backups for almost 48 hours.
After six years, a 64GB droplet suffered two incidents in a year, the latest 8+ hours, with generic support replies.
As a new DigitalOcean customer coming from AWS, their demo droplet stopped responding to the network after 3 days with no SSH access. Their support only pointed to the recovery console, and they wasted about 10 hours.
After moving from AWS, their DigitalOcean servers went down on day one for 20+ hours with only generic support emails.
After 10 years DigitalOcean capped domains at 20 per account and only raised their 132 to 50, so they are leaving.
Using DigitalOcean since 2012 but, having seen abysmal support even before the layoffs, would never recommend it for an important workload.
Years on DigitalOcean, dislikes that everything has a public IP and that the managed databases have few tuning options, and has an unresolved network issue with dropped connections and DNS failures; support has been useless.
After a failed $25 payment their client's DigitalOcean account was terminated and resources permanently deleted about 48 hours after the first warning.
DigitalOcean shut them down twice with no way to reach anyone or learn why, so they moved the backend to Linode.
DigitalOcean flagged a long-time client for review and left droplets inaccessible for days until they publicly complained to the CEO.
New DigitalOcean account capped at 100GB volumes; support refused to lift it even with prepayment, citing months of billing history.
After two private network outages with no communication they moved droplets in house to much faster hardware; says DigitalOcean has turned to crap.
Droplet upload speed was around 64KB/s versus 11MB/s on Linode; support was unhelpful and they moved everything off.
Years of hobby droplets, but DigitalOcean blanket-blocks SMTP ports 465/587 on a business app and refused to unblock even after the first paid invoice.
DigitalOcean S3/CDN gave constant 4xx/5xx errors for a game distribution project and support was unhelpful.
DigitalOcean permanently deleted their infrastructure after a billing issue and refused any refund or explanation after escalation.
After an early $25 usage-threshold billing hold, DigitalOcean suspended the account with a same-day deadline and deleted four years of data.
They say DigitalOcean support does not read what is sent and just auto replies.
DigitalOcean suspended their account for unspecified platform abuse; it was unlocked after 24 hours with a generic false-flag reply.
Says DigitalOcean offers no way to remove a subscription or card and they were billed hundreds in fees.
Calls DigitalOcean complete dog shit; they only keep part of their infrastructure there because migrating is a headache.
Their DigitalOcean droplet terminal crashes and port 22 gets blocked, leaving no way in even with the recovery tool.
DigitalOcean let them use SMTP for months, then suddenly shut down all SMTP connections.
DigitalOcean banned a test droplet account without explanation, later billed for unpaid time they could not pay.
During a sudden user surge DigitalOcean shut down their business account and gave no support reply for 20 hours; it only wanted ID verification.
Needed extra RAM for a user surge and waited 48 hours for approval; calls the support pathetic.
Lost a whole project on DigitalOcean with no recovery and was told tough luck, then left.
They got a $300 bandwidth surcharge on the April invoice for a $20/month droplet, could find no reason for the traffic, and found support unhelpful, so they moved to OVHcloud.
DigitalOcean instantly blocked a new account with a form email and refused to discuss it; Linode has run their VPS stuff stress-free since.
Ten years ago their new DigitalOcean VPS was sending spam within seconds and the account was suspended.
New DigitalOcean account was instantly auto-banned with near non-existent support, so they use AWS for production.
DigitalOcean blocked port 25 permanently and refused refunds for a degraded offering.
Left DigitalOcean after persistent 408 timeouts on a droplet that support could not help with.
DigitalOcean randomly locked them out of their own droplets running plain Django apps, with no quick way to reopen them.
DigitalOcean blocked their account without a reason and support did not help.
Account was blocked after running ten shared-CPU droplets at 100% for an experiment and could not be unlocked.
DigitalOcean removed their server and all backups, claiming it was infected, and they would never use it again.
Their DigitalOcean account was locked when they tried to register.
Common questions about DigitalOcean
What do customers say about DigitalOcean?
Most customers find it reliable, cheap and simple, often running droplets for years without problems. The main complaint is support, with new accounts auto-blocked or suspended and a few accounts and data deleted after failed payments, often with little explanation. Some are frustrated by blocked outbound email ports.
Is DigitalOcean worth it?
Of the 121 reviews with a clear verdict, 53% are positive, 14% mixed and 33% negative. The praise mentioned most is reliable. The most common complaint is poor support.
What do people like about DigitalOcean?
The praise reviewers mention most: reliable (38 reviews), great value (23 reviews) and easy to use (13 reviews). For example: They moved from Vultr to DigitalOcean and describe the difference in reliability and support as night and day.
What are the most common complaints about DigitalOcean?
The complaints reviewers mention most: poor support (34 reviews), outages (9 reviews) and slow (6 reviews). For example: Account was blocked after running ten shared-CPU droplets at 100% for an experiment and could not be unlocked.
What does the signal score of 76 mean?
It's how well reviewed DigitalOcean is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of DigitalOcean?
Category: Cloud platform.
Where do these DigitalOcean reviews come from?
212 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.
