Wix refused a refund on a 3-year domain after 14 days though they advertised 30, and support is AI-driven.
61signal
329reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive11%68% Negative
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises.
What customers love, and what they don’tWhat customers noticed
Customer reviews (329)
Add your reviewShowing 49 reviews mentioning surprise bill Show all
Got a renewal charged but after a week of firm back-and-forth Wix refunded it as a one-time exception.
Wix refused to cancel on request and billed a year they would never use after five years as a customer.
Cancelled a couple of weeks before the year ended but was charged for the next year with no refund.
A three-year Wix subscription that cost $306 renewed at $907 despite their attempts to move the site, and they are still owed $587.
Wix auto-renewed almost $500 with no notice over 30 days before, overdrawing their card, after transferring the site to a client.
Wix auto-renewed their subscription early and the refund can take 45 days, so they rebuilt on WordPress with Porkbun.
Wix billed the next subscription 19 days early, so they had the bank cancel the charge and moved their domain.
A $400 charge hit for a deleted website, Wix claimed auto-renewal was on, and 35 days later chat support is unhelpful.
Five years on Wix, the renewal charge came earlier than before and a 3-month goodwill credit expired unexpectedly, leaving them stuck.
Won a refund after pushing support to answer directly about a renewal for a period that had not started.
Their Wix three-year plan renewal jumped from under $400 to over $1100; offers kept switching until a callback got $17 a month.
Chatted with Wix minutes after a $921 charge three weeks before renewal and they still refused all refunds.
After a chat denial, a callback agent told them to push back and Wix refunded a $673 renewal the next day.
Wix charged an expired card $667 for a site that had been down for two years and refused to refund it.
Wix auto-renewed them for three years and refused a refund, leaving only selling or letting it sit.
Turned off their Wix site before renewal but it only cancelled the domain; the big plan renewal still charged almost $500.
A ten-year Wix customer was auto-renewed for three years at $903 with no cancel option, then the option appeared after the charge.
Was charged a $1600 renewal on a cancelled account, and since it went through PayPal Wix refused to refund it.
Got a $915 renewal refund about five to six weeks after requesting it the same day.
Forgot to cancel a renewal by two days, got no refund window, and found the support agent rude.
After closing out an account of 10 years, auto-renew still charged $470 for two years and Wix refused a refund.
Wix raised a $264 hosting fee to $624 and kept charging after three cancellations while support said nothing could be done.
A charitable trust lost its remaining funds to a Wix auto-renewal they thought they had disabled and could not close the account.
Downgrading plans immediately charged their card with no way to change billing, and support said they could not change it.
Wix keeps charging auto-renewals even though they turned them off and has offered no recourse.
Says Wix keeps billing after cancellation and will not let you remove the payment method.
Wix charged for a site they had agreed to discontinue and PayPal sided with them, leaving a debt sent to collections.
Misleading Wix renewal emails led to a double renewal and managers refused help, saying they are a DIY platform.
Was still charged after cancelling before renewal with proof, was unhappy with support, and disputed the charge.
Common questions about Wix
What do customers say about Wix?
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises. Support is another frequent complaint, with bots and runarounds, and some find sites slow or glitchy.
Is Wix worth it?
Of the 283 reviews with a clear verdict, 21% are positive, 11% mixed and 68% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Wix?
The praise reviewers mention most: easy to use (47 reviews), helpful support (14 reviews) and reliable (13 reviews). For example: Compared with WordPress and Weebly, finds Wix gives the most creative freedom and works fine for most clients.
What are the most common complaints about Wix?
The complaints reviewers mention most: poor support (64 reviews), surprise bill (48 reviews) and renewal price hike (44 reviews). For example: Wix has held over $11,000 of their funds for four weeks with account locked and no way to reach a live person.
What does the signal score of 61 mean?
It's how well reviewed Wix is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Wix?
Category: Website builder. Free plan: Yes.
Where do these Wix reviews come from?
329 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.