Used Wix for years without problems but its closed system blocked the microphone for an embedded AI agent that worked on Squarespace.
61signal
329reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
21% Positive11%68% Negative
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises.
What customers love, and what they don’tWhat customers noticed
Customer reviews (329)
Add your reviewShowing 16 reviews mentioning reliable Show all
Cancelled a yearly Wix subscription a week early without trouble and was refunded in five business days earlier.
A Wix user finds it super easy and reliable, and easy to go back and update their site.
Has run a site that generates almost $1M on Wix for 5 years with essentially no issues and finds it cost effective.
Has used Wix for about ten years for a small B2B business with no real issues and steady monthly cost.
Their Wix site glitched, with text moving and updates reverting, and upcharges everywhere; they moved back to WordPress with Divi.
Has used Wix for years and the cancel option has always been in the same place.
Manages 50+ Wix sites alone and says they rarely break or go down, with tech support always available.
Has run their gym website on Wix for five years and says it works a treat.
Has run their business on Wix for five years with zero problems.
Has used Wix for an artist portfolio for years and consistently gets great feedback.
Four years on Wix for a small business with zero issues, no price increases and a professional-looking site.
Has used Wix since 2018 and says it has worked well.
Regularly edits client Wix sites: an okay service with good uptime, but the visual builder makes it easy to build a bad site.
Built a client site on Wix as a freelancer and found the platform works fine, and the client loved the result.
Built Wix sites for non-technical small-business clients years ago and they are still running perfectly today.
Common questions about Wix
What do customers say about Wix?
Easy to build with and fine for small sites, but many customers complain about unexpected renewal charges, refunds refused after cancelling, and big price rises. Support is another frequent complaint, with bots and runarounds, and some find sites slow or glitchy.
Is Wix worth it?
Of the 283 reviews with a clear verdict, 21% are positive, 11% mixed and 68% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Wix?
The praise reviewers mention most: easy to use (47 reviews), helpful support (14 reviews) and reliable (13 reviews). For example: Compared with WordPress and Weebly, finds Wix gives the most creative freedom and works fine for most clients.
What are the most common complaints about Wix?
The complaints reviewers mention most: poor support (64 reviews), surprise bill (48 reviews) and renewal price hike (44 reviews). For example: Wix has held over $11,000 of their funds for four weeks with account locked and no way to reach a live person.
What does the signal score of 61 mean?
It's how well reviewed Wix is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Wix?
Category: Website builder. Free plan: Yes.
Where do these Wix reviews come from?
329 are quotes from Reddit and YouTube, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.