Wix Reviews

Wix refused a refund on a 3-year domain after 14 days though they advertised 30, and support is AI-driven.

Wix refused to cancel on request and billed a year they would never use after five years as a customer.

Cancelled a couple of weeks before the year ended but was charged for the next year with no refund.

A three-year Wix subscription that cost $306 renewed at $907 despite their attempts to move the site, and they are still owed $587.

Wix auto-renewed almost $500 with no notice over 30 days before, overdrawing their card, after transferring the site to a client.

Wix auto-renewed their subscription early and the refund can take 45 days, so they rebuilt on WordPress with Porkbun.

Wix billed the next subscription 19 days early, so they had the bank cancel the charge and moved their domain.

A $400 charge hit for a deleted website, Wix claimed auto-renewal was on, and 35 days later chat support is unhelpful.

Five years on Wix, the renewal charge came earlier than before and a 3-month goodwill credit expired unexpectedly, leaving them stuck.

Their Wix three-year plan renewal jumped from under $400 to over $1100; offers kept switching until a callback got $17 a month.

Chatted with Wix minutes after a $921 charge three weeks before renewal and they still refused all refunds.

Wix charged an expired card $667 for a site that had been down for two years and refused to refund it.

Wix auto-renewed them for three years and refused a refund, leaving only selling or letting it sit.

Turned off their Wix site before renewal but it only cancelled the domain; the big plan renewal still charged almost $500.

A ten-year Wix customer was auto-renewed for three years at $903 with no cancel option, then the option appeared after the charge.

Was charged a $1600 renewal on a cancelled account, and since it went through PayPal Wix refused to refund it.

Forgot to cancel a renewal by two days, got no refund window, and found the support agent rude.

After closing out an account of 10 years, auto-renew still charged $470 for two years and Wix refused a refund.

Wix raised a $264 hosting fee to $624 and kept charging after three cancellations while support said nothing could be done.

A charitable trust lost its remaining funds to a Wix auto-renewal they thought they had disabled and could not close the account.

Downgrading plans immediately charged their card with no way to change billing, and support said they could not change it.

Wix keeps charging auto-renewals even though they turned them off and has offered no recourse.

Says Wix keeps billing after cancellation and will not let you remove the payment method.

Wix charged for a site they had agreed to discontinue and PayPal sided with them, leaving a debt sent to collections.

Misleading Wix renewal emails led to a double renewal and managers refused help, saying they are a DIY platform.

Was still charged after cancelling before renewal with proof, was unhappy with support, and disputed the charge.

Their bank denied the chargeback and Wix will not reinstate the site, so a $400 renewal bought nothing.

Wix promised a $300 renewal, changed it to $600, then charged $915 without notice and reneged on a refund.

Says Wix randomly charges or double charges, including a year when they chose monthly.

Wix tried to charge $846 at renewal and only an expired card prevented it.

Wix renewal fees rose 30% and a $772 charge hit their card after they deleted a site without turning off auto-renewal.

Charged again for a Premium plan cancelled a year earlier, and an agent said they must cancel every year.

A non-profit was hit with a huge surprise renewal increase and Wix refused a refund when they tried to cancel.

A multi-year Wix user was charged for a Core renewal despite turning off auto-renewal and moving their domain, and the refund took up to 45 business days.

Wix charged 6000 INR at auto-renewal after they cancelled five times, and support said there is no refund policy.

Cancelled a Wix store app during its trial yet is still charged about £40 a month and refused a refund.

Wix obtained the new card number and charged for an unpublished site, then refused to waive it.

Wix charged $850 at an unnoticed renewal at a higher rate and refused even a prorated refund until their bank won the dispute.

Cannot reach any humans at Wix to cancel and is still being charged for a site they cannot use.

Wix took a whole year payment they would not refund after a forgotten cancellation.

Wix just charged them $1k at renewal and will not refund it.

Paid $50 for Wix basic then was charged $600 for premium without consent and was denied a refund.

Was charged about $400 for a Wix auto-renewal with no notification emails and filed a dispute.

Wix could not group products into menus and kept charging for the domain after they shut everything down; moved to Shopify.