They stopped using the hosting 1-2 years ago but keep getting payment requests for services they cancelled by hand. They say support was unhelpful, refused to help in English and left emails unanswered.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
Add your reviewShowing 19 reviews mentioning surprise bill Show all
They picked the cheapest IONOS plan for a class, then months later noticed charges of 81 and 89 dollars a month for add-on contacts they do not recall signing up for. Their WordPress site also stopped working.
They paid $14 for web hosting yet received many emails claiming an outstanding balance, and IONOS added a product they did not order. Support then stopped responding to their email address.
Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
IONOS turned a £6 yearly domain into £12 monthly billing; after missed payments a debt collector letter arrived despite 18 emails.
They took an IONOS special and never used it, and a year later it tried to renew on an expired card. IONOS claimed they owed over $100 and sent them to a collections agency.
Near the end of a $1 a month one-year contract they called to cancel and IONOS immediately charged $99 afterwards. They had to dispute it with PayPal and their credit card to get the money back.
They prepaid a year of the $1 special and less than 30 days later IONOS charged their card $85. Support kept saying the system showed they owed it and did not resolve it.
They stopped using IONOS hosting last year yet were charged a large amount for Web Hosting Plus. Their cancellation had been scheduled for October 2027 and they had to exchange multiple emails to request a refund.
They were charged 4 euros for a hosting package that showed 1 euro in the cart, then could not log in because the account seemed not to exist.
They paid $52 for the year and were charged $66 the next month for renewal, then billed $24 for add-ons listed as included. Three calls did not resolve it and they reported IONOS to the BBB.
They bought a $1 annual hosting deal and were charged $65 the next day for services they say they did not sign up for. IONOS then refused a refund.
They cancelled their contract after being billed four payments for the same hosting, with IONOS claiming they had ordered it four times.
IONOS now charges $57/month for a small website and keeps claiming their bank is denying payment.
They recorded the cancellation conversation, yet were still charged in the months after cancelling. They warn others never to sign up.
A disputed $25 bill went to collections and ended in court, where the case was dismissed. They advise a chargeback and a new card.
They signed up for the yearly service but say they were also enrolled in extra services that jumped to $30 after the free month, were tied to a contract, and had an account sent to collections. They also found the website builder interface got buggy and basic.
Their basic hosting went from $12 to over $21 a month after IONOS added a PHP extended support charge. They had to move to a newer PHP version before the cancel option appeared.
They host WordPress sites on IONOS and want to leave. They cite a terrible account interface, lousy support, unexpected charges and high cost.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.