They have a small blog on managed WordPress with IONOS and call the service awful. Support replies rarely and only tries to upsell them to expensive packages.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
Add your reviewShowing 27 reviews mentioning poor support Show all
They have been fighting IONOS for a month over changing file and folder permissions and must call support each time. They like the price but plan to leave when their year is up.
Their large WordPress fan site on IONOS has uncached load times up to 10 seconds, internal server errors and downtime. Support takes days to fix things, and a file-count limit plus a database shutdown caused further trouble, so they are looking to move.
They stopped using the hosting 1-2 years ago but keep getting payment requests for services they cancelled by hand. They say support was unhelpful, refused to help in English and left emails unanswered.
Their IONOS account was deleted, they can no longer log in and all their websites are down. They got no help from IONOS customer service.
They run a site on IONOS shared hosting and could not get the ionCube loader working for a plugin. IONOS support was busy, the phone line is overseas, and the help they got did not work.
Their website took 7 seconds to load and support tried to upsell an expensive hosting package instead of fixing it; a technician only fixed it after a separate ticket.
They have used IONOS for about 10 years with 10 domains and 27 mailboxes, paying just over 500 pounds a year. Support was unhelpful about a Search Console email warning, so they are considering moving.
They tried IONOS to set up multiple WordPress installs and got frustrated in 30 minutes. Support was only AI responses, and after cancelling the next day they were still invoiced despite the 30 day money back guarantee.
They paid $14 for web hosting yet received many emails claiming an outstanding balance, and IONOS added a product they did not order. Support then stopped responding to their email address.
Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
A user dealing with IONOS since its 1&1 days calls it cheap with horrible service.
IONOS turned a £6 yearly domain into £12 monthly billing; after missed payments a debt collector letter arrived despite 18 emails.
With a redirect malware problem on their sites, IONOS support said it would charge $70 CAD to look into it, even though they are on the most premium plan.
They stopped using IONOS hosting last year yet were charged a large amount for Web Hosting Plus. Their cancellation had been scheduled for October 2027 and they had to exchange multiple emails to request a refund.
IONOS closed their business accounts after verification without notice, cutting access to hosted projects and data.
They tried IONOS and found the pre-sales support terrible, which was enough for them to avoid it.
Had many bad experiences with IONOS years ago and moved everything to other hosts.
They say IONOS kept avoiding answering questions when there were issues with a few websites, and replies were vague.
After a major IONOS outage slowed their websites, support upsold them to Performance Max with no speed gain. A later support attempt broke half of one site and they were asked to pay an extra fee to roll it back.
They found IONOS support inconsistent from shift to shift and the dashboard unintuitive. Upgrading means migrating yourself or paying about $75 per mailbox, and they felt locked down compared to cPanel.
They say IONOS cancelled and deleted their WordPress hosting, blaming a misconfiguration. Support said there were no backups and no refund after six months of work.
IPv6 stopped working on their IONOS hosting and contacting support was useless. After they cancelled from the dashboard, IONOS kept the account alive for months and wanted payment for unused service.
After being with IONOS (formerly 1and1) since 2006, they lost access to their subdomains in the control panel. Support was hard to reach and blamed a bug without notification, so they left.
They host WordPress sites on IONOS and want to leave. They cite a terrible account interface, lousy support, unexpected charges and high cost.
They had IONOS business website and email hosting since 2007 with about 23 email users. IONOS closed the account without real warning after a billing issue and wants payment to recover the emails.
They just signed up with IONOS and found customer service nonexistent. They report a dead phone line, a garbled callback with an agent who seemed to know nothing, and no online chat.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.