Their large WordPress fan site on IONOS has uncached load times up to 10 seconds, internal server errors and downtime. Support takes days to fix things, and a file-count limit plus a database shutdown caused further trouble, so they are looking to move.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
Add your reviewShowing 7 reviews mentioning outages Show all
Their IONOS account was deleted, they can no longer log in and all their websites are down. They got no help from IONOS customer service.
Their IONOS shared hosting went down the day after they launched their product, and IONOS could not even move the sites to another server. They moved to another host that day.
Their websites were down for 6 hours during the IONOS outage. Support confirmed the problem but gave no ETA.
Says IONOS will deliberately trash your site if your DNS burps.
Sites on their IONOS account went down during the PHP incident while SiteGround and Krystal were fine.
After a major IONOS outage slowed their websites, support upsold them to Performance Max with no speed gain. A later support attempt broke half of one site and they were asked to pay an extra fee to roll it back.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.