Their managed WordPress site on IONOS got disconnected at random a few months ago without them doing anything. They phoned customer support, who fixed it.
54signal
95reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
11%19% Mixed70% Negative
Customers' experiences split sharply.
What customers love, and what they don’tWhat customers noticed
Customer reviews (95)
Add your reviewShowing 3 reviews mentioning helpful support Show all
They host their site on IONOS and manage files with FileZilla. They find IONOS not easy to navigate but say support helps make the site live, and they might choose another host if starting over.
They have been a customer for years and say prices go up and IONOS pushes extra features. They praise tech support for answering the phone and helping fix issues they caused, and persistence can get price adjustments.
Common questions about IONOS Web Hosting
What do customers say about IONOS Web Hosting?
Customers' experiences split sharply. Several long-time users find it dependable and keep it for years, while a larger group reports poor support, billing errors or charges they never ordered, and some outages. Those who stay tend to be happy; those who hit billing problems struggle to resolve them.
Is IONOS Web Hosting worth it?
Of the 70 reviews with a clear verdict, 11% are positive, 19% mixed and 70% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about IONOS Web Hosting?
The praise reviewers mention most: helpful support (6 reviews), reliable (5 reviews) and great value (3 reviews). For example: IONOS hosting for a genealogy site has the best prices, built-in redundancy and responds well to problems.
What are the most common complaints about IONOS Web Hosting?
The complaints reviewers mention most: poor support (20 reviews), surprise bill (16 reviews) and hidden fees (7 reviews). For example: Invoiced 19 times in a month, billed for web hosting they never ordered, and unable to cancel or remove their card.
What does the signal score of 54 mean?
It's how well reviewed IONOS Web Hosting is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of IONOS Web Hosting?
Category: Shared hosting.
Where do these IONOS Web Hosting reviews come from?
95 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.