They hosted part of an ecommerce catalog on DreamHost for over 2 years before the account was terminated without warning after a third-party phishing report. Support refused to explain, and it was restored after about 26 hours, costing them a day of revenue.
67signal
129reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
39% Positive20% Mixed41% Negative
Reliable shared and VPS hosting that many have stayed with for years; managed WordPress can be slow.
What customers love, and what they don’tWhat customers noticed
Customer reviews (129)
Add your reviewShowing 28 reviews mentioning poor support Show all
They have had a DreamHost account for about 30 years but were hit with an unannounced $5 monthly old-PHP fee that built up until the account was disabled, taking sites and email offline. Support kept pointing to a knowledge base article, though a refund eventually came.
Six years and still likes DreamHost, but recent Cloudflare and SSL renewal headaches and slipping support, and the cheapest shared tier was painfully slow for clients.
They run two WordPress sites and report recurring downtime and connection issues at night, plus a hacked site noticed a month late so backups were infected. Support said everything looked fine, so they decided to leave.
During a DreamHost server disruption their site was down and files hard to download; support refused backups, though the issue later turned out to be a plugin.
Small WordPress site on roughly $8 a month DreamHost plan is often slow or unreachable with 504 errors, and support did not help much.
Years on DreamHost, started with great support and fair prices, but support is now hit or miss and prices have steadily climbed.
They have paid for well over a decade and say service got steadily worse. Their IP was blocked for a day and several support tickets produced no fix, so they are leaving.
Contact form mail drained hourly due to a shared quota; one DreamHost chat agent said the limit is per user, another said it is shared.
After about 10 years on shared hosting, DreamHost moved their site to a new PHP version without telling them and lost the backups.
Auction WordPress site on a 2 vCPU DreamHost VPS stays laggy in front end and dashboard; support's optimization tips changed nothing.
A DreamHost shared server went down for a week with vague updates so the client moved to Hostinger.
After about 10 years, WordPress on shared hosting became nearly unusable with 30 second to 2 minute operations; support only suggested Cloudflare.
Locked out of email for three days after a forced password reset; DreamHost ignored repeated requests to reset MFA and does not take phone calls.
After support advised putting every site under one user and several sites were hacked, DreamHost wanted $200 per site to clean up and denied fault.
Moved domain and hosting away from DreamHost after about 10 support messages failed to fix an issue.
Satisfied for 25 years, but lately the site is offline more often, once for 2.5 hours, and support bounces tickets and downplayed the downtime.
They had four paid services and say basic hosting declined until a WordPress site kept hitting limits and going down. The VPS performed even worse and support kept pushing upgrades.
They ran a WP Multisite on DreamHost for about 3 years and found the new panel hard to use, the DNS locked down, and time to first byte very slow. Support deleted their site while changing a CNAME and could not resolve an IP block, so they moved away.
Slow DreamHost VPS with a 1.8s TTFB that support could not fix after raising limits, though agents were nice; a blank test page also loaded slowly.
A DreamHost VPS migration left client sites with no files for over 10 hours, with little communication from support.
Websites on a DreamHost VPS were down 3 days; support only said to wait, with no ETA or cause, so they are leaving.
On a decade-old DreamHost dedicated server, sites crash for minutes every few days and support has refused for months to fix the dashboard restart.
They moved to a DreamHost VPS just before a launch and found calendars via CalDAV with Apple Mail would not work. Two support reps said there was no workaround, so they signed up elsewhere.
They have been with DreamHost for about 20 years on managed WordPress. Email shut down after a failed PHP update triggered an unannounced monthly extended-support fee, support could not explain it and a promised refund never arrived, so they are moving domains.
After a roughly $30 promo year, got hit with $17.99 domain renewal plus $90 for another hosting year; support refused any refund.
17-year customer whose 20+ client sites on a DreamHost VPS were blank for 36+ hours after a server move, with a false resolved email and no ETA.
Says DreamHost has terrible customer communication and they had lots of problems with it.
Common questions about DreamHost
What do customers say about DreamHost?
DreamHost is mostly praised for reliable shared and VPS hosting with helpful support, and many users have stayed for years. Downsides are few: some slowness on managed WordPress plans, a long outage for one customer, and price rises on VPS.
Is DreamHost worth it?
Of the 71 reviews with a clear verdict, 39% are positive, 20% mixed and 41% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about DreamHost?
The praise reviewers mention most: helpful support (12 reviews), reliable (12 reviews) and great value (8 reviews). For example: On DreamHost since 2008; went back after SiteGround renewal sticker shock, and support helped once when stuck.
What are the most common complaints about DreamHost?
The complaints reviewers mention most: poor support (16 reviews), slow (14 reviews) and outages (9 reviews). For example: Websites on a DreamHost VPS were down 3 days; support only said to wait, with no ETA or cause, so they are leaving.
What does the signal score of 67 mean?
It's how well reviewed DreamHost is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of DreamHost?
Category: Shared hosting.
Where do these DreamHost reviews come from?
129 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.