Reddit · r/fastmail · yesterday
After reporting several bugs, the replies showed no grasp of the problem and then communication stopped.
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Fresh experiences from real customers, collected from Reddit, YouTube and blogs and linked to their sources.
Reddit · r/fastmail · yesterday
Every contact with support has been outstanding in quality and reliability, with a sense of being taken seriously.
Reddit · r/fastmail · 2 days ago
Recently moved their custom-domain email to Fastmail and loves it; Squarespace price rises prompted looking at hosting.
Reddit · r/fastmail · 3 days ago
Waited about 12 hours on the trial, then paid for two years; likes the clean interface, fast site and app, and runs aliases and a custom domain.
Reddit · r/fastmail · 3 days ago
Came over from Proton, tried mailbox.org, and returned to Fastmail; found support great when needed.
Reddit · r/fastmail · 3 days ago
On the Fastmail trial after leaving Proton; so far finds few limitations, works with their own domain and masked emails, and likes the clean UI.
Reddit · r/Infomaniak · 3 days ago
Support couldn't accommodate a custom webmail subdomain, leaving users confused by the mismatched login domain.
Reddit · r/fastmail · 4 days ago
Opened tickets about mail providers not receiving their custom domain emails and a billing issue; nine days later neither was resolved, and authenticated mail was still landing in spam.
Reddit · r/degoogle · 6 days ago
A couple of years on Proton and it has been fine.
Reddit · r/degoogle · 6 days ago
Very happy with Fastmail, with many domains to choose from and masked email used often.
Reddit · r/degoogle · 7 days ago
Moved from Proton and Tuta to mailbox.org with a custom domain; fine for years apart from clunky interfaces.
Reddit · r/degoogle · 7 days ago
Left Tuta for mailbox.org and likes it, with third-party app support and a custom domain.
Reddit · r/degoogle · 7 days ago
Four years on mailbox.org without issues, but support could not fix downgrade errors over three weeks.
Reddit · r/degoogle · 7 days ago
Found Tuta support extremely bad: overcharged, a support post unapproved, and three days for an answer, so they deleted the account.
Reddit · r/degoogle · 7 days ago
Tuta blocked two paid accounts and one free account, and their card could not be used on a new account without emailing support.
Reddit · r/degoogle · 7 days ago
Uses mailbox.org with a custom domain; does not love the interface and has heard of sent mail landing in spam, but incoming mail is fine.
Reddit · r/fastmail · 7 days ago
Has been a Fastmail customer for about five years and is very satisfied overall, praising its support documentation and noting it was easy to reach support the three times they needed it, while not always agreeing with its decisions.
Reddit · r/fastmail · 7 days ago
Picked Zoho over Fastmail for a first custom domain because it was cheaper and after two years has no reason to move.
Reddit · r/degoogle · 7 days ago
A couple of years on Tuta; works great apart from a weak spam filter.
Reddit · r/degoogle · 7 days ago
Enjoys Tuta though the UI is disliked by some and third-party clients are unsupported.
Reddit · r/degoogle · 7 days ago
Set up Fastmail on a new domain over a weekend; easy and everything works great.
Reddit · r/emailprivacy · 8 days ago
They used the basic plan with their own domain and it worked flawlessly, with quota warnings only when forwarding and moving many mails; they call it cheap and good.
Reddit · r/fastmail · 8 days ago
Has used Fastmail with their own domains for about 15 months. Finds the support very good and human, and likes the configurability even though the many settings felt overwhelming at first, plus the detailed headers, boolean search and subdomain aliasing.
Reddit · r/fastmail · 8 days ago
Has used Fastmail for several months and likes the 1Password masked email integration. Says the apps just work, has no complaints and considers it great value for the money.
Reddit · r/emailprivacy · 9 days ago
They have used Migadu for 3 years on the Micro plan with two domains, called it their best choice, had only two issues that were solved quickly, and never hit daily limits.
Reddit · r/degoogle · 9 days ago
Used Fastmail a couple of years before Proton and found it good, but now seems pricier.
Reddit · r/fastmail · 9 days ago
Used Proton Mail with SimpleLogin for two years before switching to Fastmail. Found the domain transfer smooth and simple, and has zero complaints about the web, desktop or Android apps so far.
Reddit · r/emailprivacy · 10 days ago
After several years on Fastmail they let the subscription lapse because they never needed the 60 GB storage and found it too expensive for their light use.
Reddit · r/emailprivacy · 10 days ago
They have paid for Fastmail for 5 years with no issues but can no longer justify about 60 euro per year.
Reddit · r/emailprivacy · 10 days ago
They tried Migadu but all mail, including 2FA codes and login prompts, always arrived about 5 minutes late.
Reddit · r/degoogle · 10 days ago
Finds Fastmail's organisation far easier than Proton for a real inbox, and less buggy with a rock-solid app.
Reddit · r/degoogle · 10 days ago
Three months testing mailbox.org for the move out of Gmail; very solid and covers the basics and more.
Reddit · r/emailprivacy · 10 days ago
Found the mailbox.org UI clunky and dated with no dedicated app when trying to set it up.
Reddit · r/degoogle · 10 days ago
Migrated family to Zoho Mail on a shared domain; works fine and is affordable, though with more spam false positives than Google.
Reddit · r/degoogle · 10 days ago
Signed up in 2025 with a custom domain and wildcard; uneventful and as wanted, though mail rules are weak.
Reddit · r/degoogle · 10 days ago
About six months on mailbox.org via IMAP with a custom domain and a training spam filter, pretty good.
Reddit · r/degoogle · 11 days ago
Switched from Proton to Fastmail for email, calendar and files.
Reddit · r/degoogle · 11 days ago
Migrated from Gmail to Fastmail with easy import and replies from within Fastmail.
Reddit · r/degoogle · 11 days ago
Uses Fastmail and stopped looking for anything better.
Reddit · r/degoogle · 11 days ago
Tuta deactivated their account twice, so they moved to Runbox and had no problems since.
Reddit · r/degoogle · 11 days ago
Says they have never been able to keep a Tuta account active, paid or otherwise, calling it a dealbreaker.
Reddit · r/degoogle · 11 days ago
A week-old Tuta account stopped logging in with invalid credentials and the recovery code failed too.
Reddit · r/degoogle · 11 days ago
After confirming a new Tuta account, the next day login failed with invalid credentials despite correct details.
Reddit · r/degoogle · 11 days ago
A new Tuta account worked for one day and then returned invalid login credentials.
Reddit · r/degoogle · 11 days ago
Could not create a free Tuta account without emailing support, which soured them.
Reddit · r/degoogle · 11 days ago
Paid Tuta user since 2019 who is moving to Proton because Tuta caused too many headaches.
Reddit · r/degoogle · 11 days ago
Free Tuta account for over seven years with no issues, though used lightly.
Reddit · r/degoogle · 11 days ago
Paid account with a custom domain for almost two years with no issues, plus a free account for a spouse.
Reddit · r/degoogle · 11 days ago
Free user for a year and a half who finds Tuta amazing after the account was unusable for a day or two after creation.
Reddit · r/degoogle · 11 days ago
Uses Tuta with a custom domain, many aliases and a family plan without problems, though support can be slow.
Reddit · r/degoogle · 11 days ago
Paid Tuta account since 2019 with never a single problem.
Reddit · r/degoogle · 11 days ago
A flagged Tuta account was fixed with one email, and they liked the service enough to pay, wishing Android notifications worked better.
Reddit · r/degoogle · 11 days ago
Over a year on Tuta with zero flakiness or remembered downtime.
Reddit · r/degoogle · 11 days ago
Had Tuta account problems five times and found customer service deplorable before moving to Fastmail.
Reddit · r/degoogle · 11 days ago
Calls mailbox.org great and cheap with multiple aliases after almost a year and has not considered others.
Reddit · r/degoogle · 11 days ago
Seven years on mailbox.org without a single issue across mail, contacts, calendar, tasks and drive.
Reddit · r/degoogle · 11 days ago
About two years on Fastmail with no problems; everything just works.
Reddit · r/degoogle · 11 days ago
Uses Fastmail for its features and because other providers accept its mail with less bounce back.
Reddit · r/degoogle · 11 days ago
Nearly got locked out of PayPal because Proton Mail refused to receive the verification code, then moved critical mail back to Gmail.
Reddit · r/emailprivacy · 11 days ago
Left Tuta because customer service was severely lacking, with zero empathy and rudeness.
Reddit · r/sysadmin · 11 days ago
Says Microsoft 365's built-in backup is super easy to set up and works well.
Reddit · r/emailprivacy · 12 days ago
Occasional spam-folder problems with this provider, but they don't feel it is selling their data, at least as far as they know.
Reddit · r/selfhosted · 12 days ago
Years of use across about eight support domains for different apps, with forwarding into a single admin inbox; for the price nothing beats it.
Reddit · r/degoogle · 12 days ago
Six years on a Proton Visionary subscription, happy with performance, privacy and security; renewing.
Reddit · r/degoogle · 12 days ago
On Purelymail with a custom domain so they never have to migrate addresses again.
Reddit · r/degoogle · 12 days ago
Has used Zoho's free tier for personal email since launch and the paid tier for work, with no major issues.
Reddit · r/degoogle · 12 days ago
Over ten years on the free version for several addresses with no problems or pressure to upgrade.
Reddit · r/degoogle · 12 days ago
Proton's free version is all they need; they found Tuta's UI disliked.
Reddit · r/degoogle · 12 days ago
Uses Fastmail as main email and works well with aliases, rules and subfolders for separate addresses.
Reddit · r/degoogle · 13 days ago
Their company uses Zoho's paid service because it is cheap and its spam identification is good.
Reddit · r/degoogle · 13 days ago
Moved email from Fastmail and Proton to Zoho, calling it best for a complete task, calendar and mail solution.
Reddit · r/degoogle · 13 days ago
Tried Proton briefly then stayed with Fastmail, finding it solid and just works.
Reddit · r/emailprivacy · 13 days ago
Finds Purelymail the cheapest and most straightforward provider, lacking only business features.
Reddit · r/degoogle · 13 days ago
Tuta has been fine; not as fully featured as Gmail but worth the trade-off.
Reddit · r/degoogle · 13 days ago
Trying Fastmail so far so good and migrated easily.
Reddit · r/emailprivacy · 14 days ago
Switched from Proton to Tuta over a year ago; basic, cheap and does a great job.
Reddit · r/emailprivacy · 14 days ago
Two years on Tuta, does the job 100% and mail delivery is instant, though the client looks dated.
Reddit · r/emailprivacy · 14 days ago
Paying Tuta customer for about two years and very pleased given their threat model.
Reddit · r/emailprivacy · 14 days ago
Made a Tuta account a few months ago with no issues and is slowly moving everything over.
Reddit · r/emailprivacy · 14 days ago
After Proton, Posteo and a failed Tuta signup, uses Fastmail with custom domains; apps are great and snappy.
Reddit · r/emailprivacy · 14 days ago
After a year on Proton, mail on a premium-only domain stopped overnight when the subscription ran out, with no warning.
Reddit · r/degoogle · 14 days ago
A few years on Fastmail with a positive experience.
Reddit · r/degoogle · 14 days ago
Opened their Fastmail account in March 2014 and renews happily every year without ever having an issue.
Reddit · r/degoogle · 14 days ago
Started on Proton and switched to Fastmail with no issues and a happy family.
Reddit · r/ProtonMail · 14 days ago
Proton email is blocked at the college where they work, so student applications never get a response.
Reddit · r/degoogle · 15 days ago
Tried several providers and recently switched to Fastmail a month ago; it has been great.
Reddit · r/degoogle · 15 days ago
Loves Fastmail and uses it alongside Google Workspace for junk.
Reddit · r/degoogle · 15 days ago
About a year on Purelymail and it has been working well.
Reddit · r/fastmail · 15 days ago
Finds the official Fastmail Mac app extremely fast, much quicker and less buggy than Apple apps.
Reddit · r/fastmail · 15 days ago
Uses the Fastmail desktop app for advanced keyboard shortcuts with a best-in-class move-to-folder flow.
Reddit · r/ProtonMail · 15 days ago
Their Proton custom domain was blocked when emailing a US state agency until the contact asked admins to unblock.
Reddit · r/selfhosted · 18 days ago
Likes Fastmail for aliases: 1Password integration and it handles replies.
Reddit · r/ProtonMail · 18 days ago
Custom domain hosted on Proton landed in spam or was blocked; after switching to iCloud there were no issues.
Reddit · r/ProtonMail · 18 days ago
A retailer silently cancelled a limited edition order because its terms disallowed Proton Mail addresses.
Reddit · r/selfhosted · 19 days ago
Paying Fastmail user for years; free aliases on its own and custom domains are easy to drop.
Reddit · r/selfhosted · 19 days ago
Uses Fastmail masked emails per site and really likes it.
Reddit · r/selfhosted · 19 days ago
Fastmail masked emails work perfectly; only two companies ever questioned them.
Reddit · r/selfhosted · 19 days ago
Uses Zoho Mail with a catch-all on their own domain and sending works well.
Reddit · r/email · 22 days ago
Easy to set up after just getting it, used with Thunderbird on a Linux PC and FairEmail on the phone.
Reddit · r/degoogle · 22 days ago
A year on Tuta: the iOS app is awful, gestures finicky and widgets unreliable, so they plan to leave.
Reddit · r/degoogle · 22 days ago
Mail sent from their Proton address does not arrive at their Gmail.
Reddit · r/degoogle · 22 days ago
Chose Zoho Mail as nearly the only provider supporting a custom domain with plain-text auth.
Reddit · r/degoogle · 23 days ago
Uses both; Tuta keeps letting through spam from senders they marked as spam many times, unlike Proton.
Reddit · r/degoogle · 23 days ago
Loves Tuta as simple, private and much cheaper than Proton.
Reddit · r/degoogle · 23 days ago
After not signing in for a while they could not even pay Tuta to regain access.
Reddit · r/degoogle · 23 days ago
Tuta suspended their account after creating it as anonymously as possible, so they went back to Proton.
Reddit · r/degoogle · 23 days ago
Finds Tuta's service fine but its app bad, and prefers Proton.
Reddit · r/degoogle · 23 days ago
Moved from Gmail to Proton; it has been great and super easy.
Reddit · r/degoogle · 24 days ago
Tutamail is already their favorite and Proton let them down in many ways.
Reddit · r/degoogle · 24 days ago
Has used free Zoho Mail accounts for years since leaving Gmail and finds it clean, simple and nicely designed.
Reddit · r/degoogle · 24 days ago
Tried Proton and Tuta, preferred Tuta within days; fewer features on the free plan but they like the simplicity.