After years of nightmare hosts, found Cloudways a godsend: fast, affordable with great tech support.
Cloudways Reviews
Managed cloud
#2 in Best Managed Cloud Hosting and Server Panels 2026#2 · Managed cloud 110 reviews70signal
110reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
58% Positive15% Mixed27% Negative
Responsive chat and easy server management for agencies; small plans feel slow in WordPress admin.
What customers love, and what they don’tWhat customers noticed
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Also mentioned: best for developers1
Customer reviews (110)
Add your reviewShowing 33 reviews mentioning helpful support Show all
Ran a MemberPress and LMS site with about 8,000 paid members on a 16 GB Cloudways server with 100% uptime and engineers reachable by chat.
Manages about 40 sites across two Cloudways servers with no overload issues, calling it simple but feature packed with amazing support.
About 16 live sites with staging on Cloudways for over a year; amazing experience and support is a huge reason to stay.
A WordPress developer always hosts on Cloudways and likes its features, great support and ease of use.
Cloudways premium support at 500 dollars a month is decent with senior techs on Slack, but there is no root access or stack customization.
Agency uses Cloudways with Cloudflare Enterprise; support is quick with the agency add-on though it sometimes only bumps memory, and the Breeze plugin is limited.
A Cloudways customer of years never has problems and finds support very responsive, paying about $120 a month for an 8GB server.
Cloudways has good tech support; WP Engine support is friendly but not better.
Cloudways support chat works directly through problems and has been very helpful for client sites.
During a bot attack that caused 503 errors, Cloudways chat support blocked the malicious IPs and rebooted the server.
A user says Cloudways is good for hand-holding, with excellent chat support that is patient and knows its stuff.
An agency on Cloudways since 2020 runs 6 servers there and finds the 25%+ markup worth it versus managing DigitalOcean directly.
Has solved several issues through Cloudways support chat and tickets.
A Cloudways customer of over two years finds support quick and friendly and servers fast, if a little pricier than other options.
A freelancer who switched to Cloudways from WPMU DEV says support and hosting are good and it saves thousands a year hosting client sites.
Switched from Bluehost to Cloudways a year ago: very easy to use, reliable, good support, easy to scale and works well with Cloudflare.
Several years with Cloudways, super pleased, with fast and helpful support whenever needed.
They moved from DigitalOcean to Cloudways and find support and price relatively good. The downside is no root access, which forces workarounds for unusual builds.
Cloudways support always goes beyond duty to help a beginner with technical setup and fixing problems.
Long-time Cloudways user: cost rises as you scale but support has been fantastic throughout.
Cloudways support is good, but even an 8 GB server is still pathetic in speed.
Loves Cloudways with awesome support for the cost, and finds WP Engine not worth the price.
A user with 15 servers and over 200 apps on Cloudways vouches for its quality and exceptional support, but avoids its autonomous offering's pricing.
Enabling Cloudways Varnish caused untraceable problems so it was shut off; Cloudways also preinstalled Breeze on every app and had to be asked to disable it, but the setup has run well since.
A Cloudways customer of several years has had zero problems and finds most support reps really good.
A consultant with several clients on Cloudways finds it good but notes it doubles the underlying VPS price, with support less accessible than Bluehost but knowledgeable.
Has been with Cloudways for years with nothing but good support; chat found a bot-traffic issue quickly.
A new WordPress admin login stuck on pending approval was fixed by Cloudways support after contacting them.
Agency partner level at Cloudways with 24/7 live chat support that has always been very good; Vultr servers feel faster than DigitalOcean ones.
Common questions about Cloudways
What do customers say about Cloudways?
Customers split but lean positive. Many praise responsive chat support, reliability and easy server management for agencies and WordPress developers. Complaints include slow performance on small plans, especially in the WordPress admin, support that falls short on harder issues, and a markup over the underlying server price. A few had servers deleted over overdue invoices.
Is Cloudways worth it?
Of the 48 reviews with a clear verdict, 58% are positive, 15% mixed and 27% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Cloudways?
The praise reviewers mention most: helpful support (14 reviews), reliable (12 reviews) and great value (6 reviews). For example: A user says Cloudways is good for hand-holding, with excellent chat support that is patient and knows its stuff.
What are the most common complaints about Cloudways?
The complaints reviewers mention most: poor support (7 reviews), slow (6 reviews) and expensive (2 reviews). For example: Cloudways support called a collapsing-page problem a cache issue but did not solve it; the cause was an Ajax form addon.
What does the signal score of 70 mean?
It's how well reviewed Cloudways is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Cloudways?
Category: Managed cloud.
How does Cloudways rank?
#2 in Best Managed Cloud Hosting and Server Panels 2026, #2 in Hosting With the Best Support 2026, ranked by real customer reviews.
Where do these Cloudways reviews come from?
110 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.