Ran a MemberPress and LMS site with about 8,000 paid members on a 16 GB Cloudways server with 100% uptime and engineers reachable by chat.
Cloudways Reviews
Managed cloud
#2 in Best Managed Cloud Hosting and Server Panels 2026#2 · Managed cloud 110 reviews70signal
110reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
58% Positive15% Mixed27% Negative
Responsive chat and easy server management for agencies; small plans feel slow in WordPress admin.
What customers love, and what they don’tWhat customers noticed
Liked
Watch for
Also mentioned: best for developers1
Customer reviews (110)
Add your reviewShowing 21 reviews mentioning reliable Show all
Cloudways is set-and-forget for personal sites, but Redis setup caused errors on larger client sites and support is not great.
Moved to Cloudways on a DigitalOcean server: saved money, better performance, and no hacked-site incidents since.
A Cloudways customer of years never has problems and finds support very responsive, paying about $120 a month for an 8GB server.
A user switched from Bluehost to Cloudways, which is so much better and costs no more than Bluehost's second-year renewal.
Using Cloudways with Vultr for a while with solid performance and no need to move.
Hosts several dozen sites on Cloudways for years without issue and found WP Engine slower in testing.
Cloudways with Varnish and its Breeze plugin solves caching mostly well with odd breakages and ties into Cloudflare Enterprise.
Has been with Cloudways for years and never felt any reason to leave.
Personally loves Cloudways. Expressed as a plain personal opinion about the hosting provider in a thread about WP Engine alternatives.
Uses Cloudways and is very happy.
A developer hosts over 50 websites on Cloudways and everything works flawlessly.
Switched from Bluehost to Cloudways a year ago: very easy to use, reliable, good support, easy to scale and works well with Cloudflare.
Several years with Cloudways, super pleased, with fast and helpful support whenever needed.
A freelancer runs 38 client sites on Cloudways servers with zero complaints and finds it cheaper than WP Engine.
Cloudways has strong server-level security including fail2ban on SSH, a MySQL firewall and optional SSH IP whitelisting, with Imunify360 coming.
A user with 15 servers and over 200 apps on Cloudways vouches for its quality and exceptional support, but avoids its autonomous offering's pricing.
A Cloudways customer of several years has had zero problems and finds most support reps really good.
A Cloudways customer uses it for multiple WordPress sites and finds the hosting itself super smooth.
More than five years on Cloudways and very happy with it for all sites.
Sites are on Cloudways with no issues.
Common questions about Cloudways
What do customers say about Cloudways?
Customers split but lean positive. Many praise responsive chat support, reliability and easy server management for agencies and WordPress developers. Complaints include slow performance on small plans, especially in the WordPress admin, support that falls short on harder issues, and a markup over the underlying server price. A few had servers deleted over overdue invoices.
Is Cloudways worth it?
Of the 48 reviews with a clear verdict, 58% are positive, 15% mixed and 27% negative. The praise mentioned most is helpful support. The most common complaint is poor support.
What do people like about Cloudways?
The praise reviewers mention most: helpful support (14 reviews), reliable (12 reviews) and great value (6 reviews). For example: A user says Cloudways is good for hand-holding, with excellent chat support that is patient and knows its stuff.
What are the most common complaints about Cloudways?
The complaints reviewers mention most: poor support (7 reviews), slow (6 reviews) and expensive (2 reviews). For example: Cloudways support called a collapsing-page problem a cache issue but did not solve it; the cause was an Ajax form addon.
What does the signal score of 70 mean?
It's how well reviewed Cloudways is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Cloudways?
Category: Managed cloud.
How does Cloudways rank?
#2 in Best Managed Cloud Hosting and Server Panels 2026, #2 in Hosting With the Best Support 2026, ranked by real customer reviews.
Where do these Cloudways reviews come from?
110 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.