They got in early when Google Workspace was free, and it now costs them about 35 dollars a month for one or two mailboxes across 9 domains, which they call far from ideal.
66signal
101reviewsi
A score out of 100. Negative and mixed reviews take points off, and so does having only a few reviews, so a handful of glowing reviews can’t beat a product many people like.
45% Positive14% Mixed41% Negative
Customers, mainly admins and small teams, mostly find it easy to manage and reliable, with strong spam filtering, and often prefer it to Microsoft 365.
What customers love, and what they don’tWhat customers noticed
Customer reviews (101)
Add your reviewShowing 12 reviews mentioning renewal price hike Show all
After 15 years on Workspace, annual pricing locked in unused licences and support was useless, taking weeks to escalate.
Facing a 77% to 86% renewal increase on Google Workspace Enterprise licences for a three year term.
Kept a legacy Workspace domain for years only because its spam filtering is far better than any ISP host, despite rising cost.
Business Plus price rising from $21.40 to $26.40 per person per month for Gemini they did not ask for.
Got a 90% Google Workspace price increase buying directly from Google, and the Google rep ghosted them.
Google Workspace renewal tries to renew every account ever held; admin must manually choose fewer licenses.
Workspace went from 12 dollars to 260 euros a year for three users, still acceptable for security and reliability but 30GB is a disgrace.
After 10 years of free legacy Workspace, per-user charging made six family accounts expensive.
Historic Google Apps user forced into paid Workspace, now facing another round of price increases.
Google offered poor renewal pricing until the company considered leaving, then slashed it, which they found a nightmare.
Had to threaten to leave to get Google to honor a $30 per user renewal quote, saying Workspace prices have jumped considerably.
Common questions about Google Workspace
What do customers say about Google Workspace?
Customers, mainly admins and small teams, mostly find it easy to manage and reliable, with strong spam filtering, and often prefer it to Microsoft 365. The main complaints are price increases, bundled AI features customers did not ask for, and support that is hard to reach, especially for smaller customers.
Is Google Workspace worth it?
Of the 56 reviews with a clear verdict, 45% are positive, 14% mixed and 41% negative. The praise mentioned most is easy to use. The most common complaint is poor support.
What do people like about Google Workspace?
The praise reviewers mention most: easy to use (10 reviews), reliable (6 reviews) and good deliverability (5 reviews). For example: After 15 years supporting both, says a single admin can go far on Workspace thanks to saner defaults than 365.
What are the most common complaints about Google Workspace?
The complaints reviewers mention most: poor support (10 reviews), renewal price hike (7 reviews) and upsells (3 reviews). For example: Says Google basically ghosts smaller Workspace customers and recommends external partners for larger clients.
What does the signal score of 66 mean?
It's how well reviewed Google Workspace is, out of 100. Negative and mixed reviews take points off, and so does having only a few reviews: a service needs plenty of them, compared with the most-reviewed services here, to reach the high 80s and 90s. It's worked out from reviews only, needs at least 5 of them, and updates as new ones come in.
What are the specs of Google Workspace?
Category: Email hosting.
Where do these Google Workspace reviews come from?
101 are quotes from Reddit, each linked to the original. Customer reviews are checked for spam before they appear. Every review, written here or quoted, is read as positive, mixed or negative.