Every service, ranked by real customers

Runs large side projects on WP Engine base plan at a fixed monthly price.

They were charged $480 for a new site, could not edit it until buying a $520 plan, and now can only reach an AI support agent despite 24/7 support claims.

Git-based deployment workflow where updates merge from dev to production is solid for enterprise apps, though adapting to its rigid workflow can be disruptive for agencies.

Kinsta help is nice and available, but overage charges for bot traffic are out of control and they are looking for a new host.

Rolled out a new PHP update across an entire fleet of hosted sites within half an hour of upstream release.

Pantheon communicated far better on its status page than WP Engine during the PHP incident.

Put premium sites on WP Engine expecting better security response; SiteGround patched in an hour while WP Engine lagged and a client site was shut down.

DreamHost patched the PHP vulnerability while the WP Engine site was still not patched.

WP Engine level 1 support knew nothing about the critical vulnerability and gave generic, outdated information hours later.

Chose WP Engine for support and security features but is pissed at the slow PHP patch.

Several of their sites on Kinsta's London data centre were down for hours while waiting for Kinsta's engineers to explain the outage.

Briefly tried Kinsta and was unimpressed: the PHP worker limit made an optimized WooCommerce store struggle, and one yearly sales report made the site inaccessible.

Once lightning fast years ago, the platform has become annoyingly slow alongside longer live chat support wait times.

They have kept a blog on WordPress.com for over 15 years and also built a site on WordPress.org, saying both serve a purpose.

They run multiple sites on the WordPress.com Personal plan with plugins and themes enabled, which has been possible on all paid plans since April 2026.

They moved from WordPress.com to another host a few months ago and had no problem backing up and restoring the site.

They started on WordPress.com in 2015 and moved to their own server around 2018 pretty smoothly using Jetpack.

Ten-year client who lost 27 hosted sites and backups to the same malware infection while over 20 support tickets went unresolved.

Fifteen years of working with the platform and its free sandbox accounts without billing or lock-out issues.

They paid for a year of WordPress.com and regret it after finding database access is limited to higher tiers.

Support quality dropped sharply from helpful and supportive to bot-like, repetitive, and quick to shift blame onto customers in tickets.

Has used Kinsta for years and stays for its 24/7 support.

They host three client sites on Pantheon. Its Git deploy workflow meant the sites did not auto update and were hit by the WordPress exploit, but damage was minimal and easily reversed with a backup restore.

Once a favorite agency host with great Local integration, but 503 errors, sluggish frontend and backend speeds, and stripped resources forced migrating 42 of 52 client sites away.

After the WP Engine acquisition, account reps pushed aggressive upsells using questionable performance data, prompting a full move away from what used to be a favorite host.

Works for basic personal sites, but lacks newer managed hosting features as users are nudged toward WP Engine.

Prefers Kinsta over SiteGround for easier backups, restores and staging and faster sites; uses it for all their sites.

A Rocket.net customer of three years on the 10-site business plan chats with a real human who stays until the issue is resolved.

A user likes Rocket.net's support, which always goes out of its way to help customers.

They left WP Engine for a VPS at under a tenth of the cost, citing high price and poor support. Their tuned VPS runs faster than the WordPress-optimized hosting.

Moved a client from WP Engine at $4,800 a month to a dedicated Kinsta server for under $800 a month, with faster front and back end and a simpler dashboard.

Switched from SiteGround to WP Engine and saw speed improvements with responsive support.

Migration was fast and sites lightning fast, but Kinsta blocks their own VPN access and support told them to accept it or kick rocks.

Switched a ton of sites from SiteGround and WP Engine to Kinsta; support fantastic and servers solid.

Four to five years on Kinsta and loves the service, but its traffic metric counts bots and some months is 10x Google Analytics.

Unimpressed with the support service level on a corporate Drupal site hosted there, prompting a search for a new enterprise host.

Still seeing 5xx errors on a $3,450 a month account and moving to AWS because support cannot analyse logs or give insight.

Moved off WP Engine after a couple of outages and finds it way less stressful since.

About 20 client sites on WP Engine went down with 502 errors, after two similar incidents over the weekend, with about an hour of downtime.

On leaving WP Engine after spending over $100k over the years, the customer service was abysmal and dismissive.

After 10+ years on a P1 account with 100+ sites, mostly gets hit up for upgrades by a revolving door of account managers.

Dashboard access remained unavailable into a second consecutive day of platform outage.

Moved to Rocket.net a few weeks ago and it has been amazing; support connected them to a human right away on a weekend, though it is not cheap ($25 to start).

Six months of hosting delivered zero downtime under their 100% uptime SLA, useful Automattic agency perks, and first-contact human support resolution after passing the initial AI chat bot.

Migrating sites off WP Engine: unbelievably poor server performance and support who blame false causes, charging for things baked into other platforms.

Kinsta is a bill happily paid every month with absolutely unmatched support.

Has had many WP Engine and Kinsta customers; WP Engine is predatory about pushing upgrades.

Happy Kinsta customer for 8+ years: security, tooling, backups, excellent support and UX.

Uses Kinsta and sleeps at night.

Hosted 200+ sites at WP Engine for 8+ years: excellent support, great tools and decent performance, though pricey.

Kinsta's support is outstanding and unmatched, an insurance policy worth paying for.

Clients with 10-20 sites each on WP Engine find the hosting slow for the price.

They moved two sites from AWS to WordPress hosting, which cloned the sites and let them test before changing DNS.

Kinsta's server UX, API and responsive support are decent but technical skill varies, and object caching at $100 a month feels expensive.

A site in Kinsta's London data centre was moved to Oracle cloud and was offline for over six hours without resolution.

Rotates customer success managers every month and fails to give straight answers about how their WAF is configured.

Kinsta support finally said they cannot whitelist an office IP on their Cloudflare layer, leaving an intranet portal blocked for an hour.

Included Jetpack Complete on the agency plan integrates smoothly and runs much better than on standard third-party hosts.

Likes Kinsta as a host but has had all kinds of issues with DevKinsta on both Windows and Mac.

Moved 200+ sites from Flywheel to WP Engine and finds it better with more functionality in the dashboard.